Hospitality Facilitator

Job Summary

Join Empower Café and help create a warm, welcoming experience for customers while supporting individuals with disabilities/barriers in building skills, confidence, and real-world work experience through our social enterprise café.

Qualifications

• High school diploma or equivalent required
• Previous experience in food service, hospitality, or customer service preferred
• Willingness to learn and support back-of-house procedures when needed
• Strong interpersonal skills and commitment to inclusive practices
• Ability to work independently and as part of a team
• ServSafe Certification required, or willingness to complete certification within 60 days of employment
• Comfort working alongside individuals of various abilities and backgrounds
• Ability to stand for long periods, lift up to 30 lbs, and operate basic kitchen and POS equipment
• Able to manage multiple tasks and work under pressure
• Able to remain patient, supportive, and professional in a training environment
• Adaptable, independent, creative thinker with a solution-oriented mindset
• Must have dependable transportation and have a driving record acceptable to WE Inc.’s insurance company for coverage, plus auto liability coverage that meets WE Inc.’s requirements.

Responsibilities

• Front-of-House Operations
• Greet, engage, and serve café customers with professionalism and warmth
• Ensure front-of-house areas are clean, orderly, and stocked
• Operate the point-of-sale (POS) system accurately and assist with daily transactions
• Model consistent, high-quality customer service for interns and trainees
• Communicate supply needs or customer concerns to Chef Gary Jones in a timely manner
• Team Support & Training
• Work alongside individuals with disabilities and/or employment barriers in a supportive, empowering way
• Help train and coach interns in front-of-house procedures and customer service
• Be willing to learn basic back-of-house tasks to assist when coverage is needed
• Maintain clear, respectful communication and uphold a culture of inclusion and professionalism
• Collaborate with Director of Marketing to promote the café’s mission and programs through various marketing channels
• Ensure ADA compliance standards are met
• Health & Safety
• Maintain food safety, sanitation, and cleanliness standards in all service areas maintaining health department standards and expectations
• Follow proper handling protocols and enforce safe practices among trainees

Typical Working Conditions

• Work is performed in a café setting and commercial kitchen
• Requires manual dexterity sufficient to operate equipment, as necessary
• Requires normal range of hearing
• Requires driving, primarily locally, but occasionally regionally
• Involves contact with interns, staff, and the public

Why Join Empower Café?

• Your work goes beyond customer service. You will play a direct role in helping individuals build confidence, independence, and workplace skills.
• We are looking for team members who:
• Take pride in creating a welcoming environment
• Show patience and consistency in their work
• Want to be part of something meaningful

Pay Range

$20.00/hour

How to Apply

Please visit our career page at Careers | Join Our Inclusive Team Today — WE Inc.

Empowerment Inc. provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.