Hospitality Director

Position Overview

The Hospitality Director is responsible for leading the guest experience strategy and taproom hospitality operations for Field Day Brewing Co. This role partners closely with leadership teams to strengthen service standards, improve operational systems, and support future company growth.

Core Responsibilities

• Lead day to day hospitality execution within the taproom environment
• Build and improve systems that support consistency, efficiency, and guest satisfaction
• Partner with taproom leadership to maintain strong service standards and accountability
• Support hospitality focused initiatives that improve team performance and operational flow
• Coach and develop FOH leaders and management teams
• Aid in hiring, onboarding, and leadership development efforts
• Maintain labor performance, guest feedback, and operational execution
• Collaborate with brewery, culinary, and marketing teams to align guest experience initiatives
• Oversee execution of events, promotions, and beer release experiences
• Maintain cleanliness, organization, and hospitality expectations throughout operations
• Create and improve training materials, systems, and SOPs
• Identify operational opportunities related to staffing, systems, and service execution
• Participate in leadership meetings and contribute operational improvement ideas
• Ensure compliance with alcohol service laws, safety standards, and company policies
• Support additional operational needs as business demands evolve

Success Metrics

• Guest experience and online feedback
• Service consistency and hospitality standards
• Labor management and operational execution
• Team engagement and leadership development
• Event traffic and guest participation
• Taproom and to-go beer sales growth

What We’re Looking For

• Minimum 3 years of leadership experience within hospitality, restaurant, or brewery operations
• Strong operational awareness and systems oriented mindset
• Proven experience developing teams and leadership accountability
• Comfortable in fast paced, high volume environments
• Strong communication, organization, and problem solving abilities
• Experience creating SOPs, training systems, or scalable operational processes preferred
• Ability to obtain I-PACT certification
• Ability to obtain ServSafe certification within 30 days
• Ability to stand/walk for extended periods
• Ability to lift up to 50 pounds