Hospitality Desk Associate

About the role

The Midtown Hospitality Associate is the first point of contact for all interactions with members and guests. Midtown places the customer at the center of every decision, and the Hospitality Associate sets the tone for the experience through warm greetings, quick issue resolution, and memorable moments.

Responsibilities

• Greet everyone entering the club with a warm welcome
• Seek to understand how to help make someone's experience special
• Demonstrate sound judgment, professionalism, and optimism
• Aid members with program registration, payment processing, and scheduling services
• Handle check-ins, address questions, and resolve issues appropriately
• Identify potential friction points and assist in finding solutions
• Participate in service recovery efforts
• Maintain cleanliness of front desk areas to contribute to an exceptional facility experience
• Contact housekeeping and maintenance departments when a problem is reported
• Answer queries regarding club services and facilities
• Implement processes and procedures to ensure consistent delivery of service
• Complete transactions for paid services or goods
• Complete tasks or projects as assigned, such as calling members with birthday greetings

Requirements

• Availability to work a flexible schedule (including evenings, weekends, and some holidays)
• Strong customer service skills and enjoyment of serving others
• Working knowledge of customer services standards
• Graceful and quick under pressure
• Natural connection with a wide variety of people
• Keen memory and delightful sense of humor
• Quickly make calculations when handling money
• Work well in a collaborative team environment
• Highly organized and efficient
• Excellent communication skills

Pay

$16.00/hr

Schedule

Flexible schedule including evenings, weekends, and some holidays

Benefits

Not specified

Qualifications

Not specified

Skills

Not specified

Benefits

Not specified

Company Information

MIDTOWN is an Equal Opportunity Employer