Hospitality Associate for Night Audit- $15.00 per hour- Part time

This is a part-time, partial-benefits position.

About the role

The Hospitality Associate greets, registers, and assigns rooms to guests in a courteous and professional manner, provides information about daily Institute activities, meetings, and schedules, and performs night audit duties including settling the day’s business and securing the building.

Responsibilities

• Guest registration (room assignment, payment, special needs, etc.)
• Guest services (creating keys, messages, inquiries, etc.)
• Knowledge and use of Salesforce database (daily settlement, payments, room charges and changes, and reconciling shift transactions)
• Administrative duties (printing, faxing, copying, etc.)
• Basic accounting tasks and basic cleaning duties
• Nightly facility lock-up and morning unlocking of facility; clearing of alarm system as needed
• Maintain knowledge and understanding of the Institute’s mission, history, organization, and current events
• Assist conference services and programs department (printing, handing out name tags, AV system)
• Assist with preparing classrooms by picking up trash, sweeping floors, and emptying trash cans
• Available to work in other Hospitality departments (e.g., coffee shop)
• Other duties as assigned

Requirements

• Excellent customer service skills
• Ability to process multiple tasks simultaneously
• Good verbal and written communication skills
• Professional and friendly telephone etiquette
• Basic computer and switchboard skills
• Must be able to stay awake through entire night shift (3rd shift hours)
• Must be able to sit or stand for long periods of time (in excess of 6 hours)
• Must be able to lift a minimum of 15 lbs.
• Must be able to acclimate to varying temperatures

Qualifications

• High School diploma, GED, or equivalent work experience in hospitality or service industry
• Basic knowledge of computers and answering phones
• Previous experience in Hospitality is a plus

Schedule

Position requires overnight shifts, weekends, and some holidays. Night shift mixed with one afternoon shift.