Hospitality Associate

About the role

Opensity Solutions is the largest tech‑enabled managed services organization serving leading law firms, financial institutions and professional services firms. At Opensity, we provide integrated operational platforms, automation and advisory services that enable clients to modernize operating models, reduce cost and accelerate growth. Our capabilities include IT and technology solutions, document processing and administrative support, marketing and communications, billing and AP/AR services, records and information governance, workflow automation, consulting and hospitality and facilities services. Our mission is to provide modernized technology platforms, elevated technology support, and valuable insights, empowering our clients to excel in what they do best.

Responsibilities

• Deliver a warm, professional, and personalized welcome to all guests to create a positive first impression.
• Anticipate guest needs and provide proactive assistance, recommendations, and solutions to enhance the guest experience.
• Respond promptly and professionally to guest inquiries, complaints, and special requests while ensuring timely resolution and follow-up.
• Manage check-in and check-out processes with accuracy and efficiency, including guest registration, room allocation, and payment handling.
• Monitor reservation systems and coordinate with internal teams to optimize occupancy, scheduling, and operational efficiency.
• Collaborate with housekeeping, maintenance, and other departments to address operational issues and maintain guest comfort.
• Inspect guest rooms and public areas regularly to ensure cleanliness, presentation, and service standards are consistently met.
• Build and maintain positive relationships with returning guests by recognizing loyalty and providing personalized experiences.
• Identify opportunities to upsell services, amenities, and packages that enhance guest satisfaction and contribute to revenue growth.
• Participate in ongoing training programs, including Cornerstone platform training, to strengthen job knowledge and service capabilities.
• Monitor guest feedback, reviews, and satisfaction metrics to identify improvement opportunities and implement corrective actions.
• Support guest loyalty initiatives and contribute to strategies that encourage repeat business and positive referrals.

Qualifications

• Education: High school diploma or equivalent required;
• Experience: Minimum of 2+ years of relevant hospitality, guest services, or customer service experience required. Experience in a fast-paced client-facing environment preferred.

Technical Skills

• Proficiency in Microsoft Office Suite (Word, Excel, Outlook, PowerPoint).
• Experience using reservation systems, hospitality platforms, or client service applications preferred.

Knowledge, Skills & Attributes

• Strong customer service orientation with a client-first mentality and commitment to delivering exceptional guest experiences.
• Excellent verbal and written communication skills with the ability to interact professionally with guests, clients, and team members.
• Ability to multitask and prioritize responsibilities in a fast-paced, high-energy environment with changing priorities.
• Strong attention to detail and accuracy in operational processes and guest interactions.
• Effective problem-solving and decision-making skills within the scope of the role.
• Ability to maintain professionalism, confidentiality, and security of sensitive client information.
• Positive, friendly, and adaptable attitude with the ability to motivate peers and foster collaborative relationships.
• Proficiency with Microsoft Office applications and general technology platforms.
• Ability to analyze guest feedback and performance metrics to improve service delivery and operational outcomes.
• Flexibility and adaptability to changing business needs and operational demands.
• Ability to lift or move 40 lbs. or greater
• Ability to grasp, lift or carry packages on a standard wheeled cart