Hospitality Associate

About the company

Opensity Solutions is the largest tech‑enabled managed services organization serving leading law firms, financial institutions and professional services firms. At Opensity, we provide integrated operational platforms, automation and advisory services that enable clients to modernize operating models, reduce cost and accelerate growth. Our capabilities include IT and technology solutions, document processing and administrative support, marketing and communications, billing and AP/AR services, records and information governance, workflow automation, consulting and hospitality and facilities services.

Our mission is to provide modernized technology platforms, elevated technology support, and valuable insights, empowering our clients to excel in what they do best.

About the role

The Hospitality Associate will work with client's Executive Concierges, Space Management Team, and employees to ensure that catering is delivered, and meeting needs are met for high level partner and client meetings.

Schedule

Monday to Friday, 7:30 a.m. to 4:30 p.m.

Responsibilities

• Manage and confirm several large meeting rooms.
• Meet with clients to confirm logistics and conduct walkthroughs of the space.
• Capture data and report customer interactions.
• Capture information on IT, Facilities, Meeting Support, and Catering regarding the event.
• Issue SEFs (special event forms) to staff detailing meeting and event logistics.
• Participate in weekly events meetings and provide information to staff about upcoming events.
• Run daily setup worksheet reports.
• Create weekly event sheets.
• Create weekly/monthly room usage reports.
• Check with clients daily before their meeting/event starts to ensure they have everything they need.
• Verify occupancy of rooms and reclaim unused meeting space as appropriate.
• Coordinate catering and meeting requirements on the ground with Executive Assistants and Centralized Space Management Team.

Requirements

• High School Diploma
• 2–3 years' experience working in a service industry such as Hotel and Restaurant, Hospitality and/or Event Planning preferred
• Strong technical skills (Microsoft Office Suite, Google Docs, audio/visual equipment)
• Able to stand for extended periods of time
• Works well in a fast‑paced environment
• Good listening and professional demeanor
• Must be able to navigate clients of every professional level
• Maintain an elevated level of professional appearance and demeanor
• Ability to lift or move 40 lbs. or greater
• Ability to grasp, lift or carry packages on a standard wheeled cart with a load capacity of 75 lbs.
• Ability to walk, bend, kneel, stand or sit for an extended period of time

Competencies

• Client‑first mentality
• Demonstrates accuracy and attention to detail
• Detail oriented with the ability to multitask and work in a fast‑paced high‑energy environment where priorities are constantly changing
• Solid decision‑making skills within the scope of the position
• Ability to meet deadlines and work under pressure
• Excellent verbal and written communication skills
• Actively listen and identify both