Hospitality Associate

About the role

Join our Central Hospitality Team as a Hospitality Associate where you will be the heart of our onsite‑guest experience. This dynamic role combines physical presence with digital prowess, making you a key figure in our Nashville market. Reporting to the Operations Manager, you'll work closely with both the Guest Experience and the Property Operations team. Be a part of our Central Portfolio Operations, a team passionate about delivering seamless experiences for our guests. Our team members at Kasa are located all over the country, have diverse backgrounds, and come from many different industries. Everyone joined Kasa because they are passionate about delivering high‑quality standards to ensure that our guests love their experience while staying with Kasa.

Responsibilities

• Welcoming and Assisting Guests: Be the first point of contact for guests, assisting with check‑in, and addressing their immediate needs or special requests.
• Local Expertise: Provide guests with personalized local recommendations and insights, enhancing their overall experience.
• Quality Assurance and Property Upkeep: Maintain the common areas, such as coffee stations and concierge closets, to ensure they are well‑stocked and presentable. Perform quality checks using our TechTool 'Safety Culture' after each clean to uphold our high‑quality standards.
• Readiness and Event Planning: Prepare for upcoming guest arrivals and organize guest engagement events, coordinating with housekeeping and maintenance teams.
• Guest Requests & Troubleshooting: Promptly address and resolve guest requests received through our Task Management Tool 'Breezeway.' Additionally, address any live guest issues, such as cleanliness, technical, or operational challenges.
• Team Coordination: Maintain seamless communication with the remote Guest Experience team via tools like Slack and Kustomer, ensuring any guest issues are swiftly resolved.
• Emergency Handling: Be equipped to tackle emergency situations such as lockouts or urgent guest requests, showcasing your problem‑solving abilities.