Hospitality Assistant - Bank

Location: Heathland Court Care Home, London SW19 5NJ. Contract: Bank Contract. Salary: £13.10 per hour. Time Type: Part time.

About the role

Heathland Court is an elegant and spacious home situated in the leafy suburb of Wimbledon. It offers long and short-term residential, nursing and dementia care. The home is surrounded by attractive, well-maintained gardens, originally a private house, you will find many of its original features, including traditional fireplaces and high ceilings inside the grand stone building. There is plenty of communal space, with five well-furnished lounges and a conservatory for residents and families to relax and socialise. It’s close to local transport links, a few minutes’ drive from the A3, has its own dedicated car park and benefits from a bus route stopping near the home.

Enjoying food is an important part of life. The chefs create well-crafted menus made with the freshest ingredients and try to cater for all ethnicity groups. Soon after a resident arrives at the home, staff discuss their personal preferences and dietary needs with them. There’s a real sense of community at Heathland Court. The staff work to discover what residents enjoy doing and the home's social calendar is organised around those interests.

Our waiting on staff play an important role as your presence during mealtimes is crucial. It ensures residents receive dignified, personalised attention, promotes social interaction, and contributes to overall well-being.

Responsibilities

• Setting up tables in the restaurant
• Serving in the restaurant at mealtimes
• Preparing trays and providing room service to residents who wish to stay in their rooms for meals
• Ensuring that the restaurant and café are tidy and meet all high standards
• Keeping the kitchen area clean and tidy at all times
• Supporting other areas as required, such as serving meals to or removing trays from residents’ rooms, restocking residents’ personal kitchens or delivering refreshments

Requirements

You are a person who cares deeply for others and is driven to make a significant impact on people's lives. With your background in customer service, and potentially some experience in catering or kitchen roles—though not essential as training is provided—you excel in communication. You thrive in a tight-knit team setting, engaging with individuals from diverse backgrounds. Committed to providing outstanding service to our residents, you apply your expertise in upholding a clean, orderly, safe, and sanitary environment.

Benefits

• My Healthcare – Free access to 24/7 support, advice, and treatment for a variety of health-related issues, including remote GP appointments, physiotherapy and mental health support
• Annual allowance redeemable against a menu of Bupa healthcare products, approximate value £350
• Wagestream – Early access to up to 40% of earned wages within minutes
• 28 days holiday
• Enhanced sick pay scheme for frontline teams (in addition to statutory sick pay)
• Long service rewards – ecards, extra holidays and money at milestones
• Free meal on every shift
• Interest-free annual travel loan for public transport season tickets
• Range of Bupa pension plans
• Parental leave schemes for adoption, birth parents and co-parents
• Menopause Plan – designed to empower women to seek advice, choose treatment and take control of their health
• Access to discounts at a wide variety of gyms and fitness facilities across the UK
• Viva global wellbeing programme covering mental, physical, financial, social and environmental wellbeing
• Flexible working and family-friendly benefits