Hospitality & Amenities Manager

About the role

The Role Are you passionate about customer service? Do you have an interest in real estate? Do you thrive when leading people and building relationships? If so, Fidelity Real Estate is seeking a Manager of Facilities and Operations to join our team!

This role is based out of Salt Lake City, UT and has regional responsibilities and personnel in Denver Colorado, Salt Lake City Utah, San Francisco California, and Albuquerque New Mexico.

Responsibilities

• Provide a magnetic and vibrant workplace experience for all Fidelity associates and visitors by leading the delivery of on-site amenities and hospitality services.
• Provide vendor oversight and deliver on the strategy that is set for food and beverage, fitness and wellness programs.
• Support multifaceted real estate products and service initiatives.
• Direct a team focused on delivering quality services that enable the success of Fidelity businesses.
• Cultivate key partnerships with Security, Technology and other groups to collectively ensure that business needs are met.

Requirements

• Undergraduate degree or relevant experience.
• Proven track record in hospitality or customer service field is required.
• Corporate real estate knowledge desired, particularly in building operations.
• Familiarity with the financial services industry is valued.
• Experience developing a team.
• Experience with vendor management, including performance accountability, contract compliance, and risk management.
• Proficiency with Microsoft Office.

Skills

• Excel at meeting new people and networking.
• Have a compassionate, thoughtful, and respectful demeanor.
• Excellent communication and listening skills and the ability to influence others.
• Apply innovative thinking to tackle problems.
• Proactively find opportunities to improve, seek feedback, track issues for resolution, and measure engagement efforts.

Benefits

The role is on-site 100%. Periodic travel is required.

Pay

Details on pay are not specified in the job description.

Schedule

Details on schedule are not specified in the job description.