Hospital Unit Service Coordinator 3 – Trauma Unit

About the role

This position performs reception and clerical functions for the nursing station, coordinates patient care activities with other departments, and arranges transport services for patients.

Responsibilities

• Customer Service Expectations (25%)
• Unit Communication (20%)
• EMR and Computer (15%)
• Performance Improvement Compliance (5%)
• Medical Records (10%)
• Unit Environment (10%)
• Unit Efficiency (10%)

Requirements

• Recent experience working in a similar setting.
• Ability to utilize relevant medical terminology.
• Ability to effectively communicate and provide excellent customer service.
• Commitment to excellence in patient care.
• Accountability and professionalism.
• Support performance improvement and evidence-based practice.
• Basic understanding of technology related to patient privacy.
• Support unit leadership with additional tasks as assigned.
• Ability to stay organized and complete job duties.
• Ability to anticipate unit needs and independently follow through.
• Ability to interact and maintain communications with multidisciplinary teams.

Qualifications

• Experience with using electronic medical records system.
• Knowledge of medical terminology.

Skills

• Effective communication and customer service.
• Organizational and time management skills.
• Interpersonal and teamwork skills.
• Understanding of medical terminology and patient care.
• Basic computer skills, including familiarity with EMR systems.

Benefits

Outstanding benefits and perks are available, including high-quality and low-cost medical plans, dental and vision coverage, retirement plans, supplemental insurance, and employee assistance programs. UC Davis is committed to supporting the well-being and professional growth of its employees.

Pay

$29.66 - $36.89 per hour

Schedule

Evening Shift

Department Overview

The Trauma Nursing Unit (TNU) is a 36-bed unit specializing in the care of patients with traumatic injuries and burns. It also provides comprehensive medical-surgical telemetry care for various specialties including Medicine, Orthopedics, Neurosurgery, Palliative, and Hospice. The unit emphasizes primary nursing and interdisciplinary teamwork to manage complex physical and psychosocial aspects of healing and promote optimal outcomes.

Position Information

• Salary or Pay Range: $29.66 - $36.89
• Salary Frequency: Hourly
• Salary Grade: 282UC
• Job Title: HOSP UNIT SVC CRD 3UC
• Job Code: 009257
• Number of Positions: 1
• Appointment Type: Staff: Career
• Percentage of Time: 100%
• Shift (Work Schedule): Evening
• Location: Main Hospital (HSP001)
• Union Representation: EX-Patient Care Technical
• Benefits Eligible: Yes

Physical Demands

• Standing - Occasional (Up to 3 Hours)
• Walking - Occasional (Up to 3 Hours)
• Sitting - Frequent (3 to 6 Hours)
• Lifting/Carrying - Occasional (0-25 Lbs)
• Pushing/Pulling - Occasional (0-25 Lbs)
• Bending/Stooping - Occasional (Up to 3 Hours)
• Squatting/Kneeling - Occasional (Up to 3 Hours)
• Twisting - Occasional (Up to 3 Hours)
• Reaching Overhead - Occasional (Up to 3 Hours)
• Keyboard Use/Repetitive Motion - Frequent (3 to 6 Hours)

Mental Demands

• Sustained Attention and Concentration - Frequent (3 to 6 Hours)
• Complex Problem Solving/Reasoning - Occasional (Up to 3 Hours)
• Organization & Prioritization - Frequent (3 to 6 Hours)
• Communication Skills - Continuous (6 to 8+ Hours)
• Numerical Skills - Occasional (Up to 3 Hours)
• Constant Interaction - Frequent (3 to 6 Hours)
• Customer/Patient Contact - Continuous (6 to 8+ Hours)
• Multiple Concurrent Tasks - Frequent (3 to 6 Hours)

Work Environment

UC Davis is a smoke and tobacco-free campus effective January 1, 2014. Smoking, the use of smokeless tobacco products, and the use of unregulated nicotine products (e-cigarettes) are prohibited on any UC Davis owned or leased property, indoors and outdoors, including parking lots and residential space. Must be able to work occasional overtime to cover staffing shortages. Must be able to work day, evening, or night shift as required. Must be able to work in an area where smoking is prohibited. Must be able to float to different units as needed. Must be able to work in a classification which is included in a collective bargaining unit (union). Must be able to wear a uniform jacket, and scrubs in required areas.