Hospital Services Representative/Driver

About the role

Responsible for receiving, selecting, packaging, and arranging delivery for blood components. Maintains a high level of customer service, ensuring that every effort is made to meet the needs of both internal and external customers, including friendliness, understanding and empathy, fairness, providing options and alternatives, and sharing information.

Responsibilities

• Accurately receive, record, and verify customer orders; when possible, suggest customers substitute short-dated components.
• Accurately receive, fill, and pack orders.
• Conduct daily deliveries and hospital pick-ups to customers.
• Adhere to established procedures for accurately processing component returns.
• Maintain proper inventory control methods following current Standard Operating Procedures (SOP).
• Update each component product into systems during delivery returns.
• Organize blood products by expiration dates, and follow SOP to discard expired product.
• Maintain set ranges for outdated RBCs/Apheresis components and contract/Adhoc units.
• Report questionable blood products or anomalies to a laboratory supervisor or designee.
• Contact hospitals and other centers to maximize utilization of available inventory.
• Appropriately respond to all alarms.
• Perform irradiation of blood components.
• Manage nonconforming product/unsuitable product (e.g., recalls, quarantine, unsuitable returns) according to applicable procedures.
• Pack research customer orders as required.
• Process, pack, and ship recovered plasma.
• Coordinate hospital sample retrieval as needed across all shifts.
• Accept, select, pack, and ship units for antigen negative orders in the absence of IRL staff.
• Answer phones, accept customer orders, make adjustments, and notify customers of any changes.
• Perform vehicle maintenance tasks, including but not limited to oil changes and car washes.
• Coordinate shipments and product receipt via FedEx and other freight transport.
• Receive samples and deliveries for other departments as applicable via external entryway.

Requirements

• High School Diploma or Equivalent
• Valid Driver’s License with no moving traffic violations within the last 3 years

Preferred Qualifications

• Experience in quality management, inventory management, or customer service

Pay

$20/hr

Schedule

• Monday-Friday, 2:30 PM - 11:00 PM
• Rotating weekends
• Flexible start time between 1:00 PM and 3:00 PM, based on operational needs (1:00 PM - 9:00 PM, 2:00 PM - 10:00 PM, or 3:00 PM - 11:00 PM)