Hospital Phlebotomy Tech I - Banner Thunderbird (Day Shift)

Glendale, Arizona

About the role

This position may be located within a Hospital Facility, Patient Service Center (PSC), In Office Phlebotomy (IOP) or Mobile Diagnostic Services (MDS). This position may be responsible to provide coverage at multiple locations. Responsibilities include the collection and receipt of biological specimens, their proper entry into the company’s computer system, preparation of samples for analytical testing, and/or distribution of these specimens to the proper analytical area. This includes responsibility for pre and post aspects of analytical testing and performing specified analytical testing as assigned.

In IOP locations, the role involves managing client relationships within Compliance regulations to ensure needs are met and business objectives are satisfied.

Responsibilities

• Ensure correct patient and specimen identification and specimen integrity using appropriate techniques for all age criteria.
• Enter and verify patient demographics, location, physician data, tests requested, time and date of collection, appropriate clinical information, and other pertinent data for processing and billing.
• Verify accuracy of entered information and appropriateness of specimens received.
• Aliquot and label specimens according to established procedures; deliver specimens to the technical area in a timely manner or perform initial processing and preparation for transport.
• Monitor workflow and assist in training new employees.
• Focus on quality by ensuring all work performed is accurate and complete; complete documents legibly and accurately per site protocol.
• Follow established methods and practices; maintain familiarity with departmental procedures.
• Use appropriate documentation to record communications; initiate computer-generated reports for patient reporting and quality assurance monitoring.
• Meet departmental standards for productivity and quality; maintain acceptable specimen rejection rates.
• Participate in departmental financial responsibilities through appropriate use of supplies and materials; avoid excessive waste.
• Participate in initiatives to reduce costs and improve service; possess basic knowledge of billing.
• Commit to an error-free work environment; communicate courteously and professionally with internal and external customers.
• Interact with co-workers with an emphasis on teamwork and customer service; resolve basic service issues.
• Attend meetings and remain current with internal/external communications (e.g., email, newsletters).
• Acknowledge and understand the importance of ‘Patient Rights’ and privacy (HIPAA).
• Be available to work all areas/departments/shifts as assigned.

Requirements

• Minimum age requirement of 18.
• High School diploma or equivalent (may be required dependent on state regulatory requirements).
• Basic knowledge of department resource materials.
• Completion of a phlebotomy program or phlebotomy experience.
• Phlebotomy certification as defined by state regulations.
• Position may require DHS Fingerprinting Certification or the ability to obtain it.
• Dependent on department/location, must possess a valid state driver's license and be eligible for coverage under the company auto insurance policy.
• Float positions require travel and flexible hours to work multiple locations, including mobile phlebotomy facilities/in-office phlebotomy locations with minimal notice.
• Must be flexible and available based on staffing requirements, including weekends, holidays, and overtime.
• May be required to work occasional on-call duties, weekends, evenings, and early mornings.
• Progression through career ladder II-IV is subject to completion of career ladder requirements.

Skills

• Must exhibit personal maturity and responsibility.
• Excellent reading, writing, and math abilities.
• Effective oral and written communication skills.
• Ability to perform detailed work, multitask, problem-solve, and memorize.
• Ability to take direction and assimilate instructions quickly.
• Detail-oriented with exceptional organizational skills.
• Basic computer skills.
• Exceptional customer service skills; must pass on-site competency evaluation and/or assessment as defined by the department.

Preferred Qualifications

• Bilingual (Spanish/English).
• Knowledge of medical terminology.
• Additional related education and/or experience.

Pay

New Grads: $19 per hour. Experienced (3 years - 11+ years): $21.07 - $23.36, depending on experience.

Schedule

3am - 1pm; 38 hours per week. Days off during the week vary. Rotates every other weekend and every other holiday.