Hospital & Patient Services Manager

Overview

The role is responsible for managing the daily operations of outpatient centers, promoting Fresenius Medical Care services to patients and external customers, facilitating admissions, and collaborating with physicians and hospital staff.

Success Profile

A successful candidate should have prior direct patient care experience, excellent communication skills, detail-oriented customer service skills, and the ability to build strong relationships with patients and referral sources.

Rewards

• Opportunities to grow clinic patient census and treatment volume
• Building and maintaining referral source relationships
• Collaborating with physicians and hospital staff to obtain necessary information
• Escalating admissions issues and problems according to established procedures
• Developing and maintaining an extensive knowledge of the dialysis business and the support services provided by the clinics and within the community
• Conducting market analysis and implementing effective marketing plans
• Maintaining knowledge of local market trends and industry changes
• Ensuring timely discharge and reducing hospital length of stay
• Providing renal education and resolving customer service issues
• Facilitating the provision of renal services for pre-ESRD and ESRD patients

Connect

Fresenius Medical Care is committed to fostering a diverse and inclusive workplace. The company values and promotes equal opportunity, and encourages applications from candidates who share these values.