Hospital & Patient Services Manager
Overview
The Sales Marketing and Communications Manager at Fresenius Medical Care is responsible for promoting the clinics and supporting the admissions process to both patients and external customers. Key responsibilities include growing clinic patient census and treatment volume, building and maintaining referral source relationships, facilitating the admission process, and collaborating with appropriate physicians and hospital staff.
Job Description
Works with the Central Admissions Office staff to facilitate admissions, ensuring each patient receives a superior admission experience and is placed in the appropriate clinic. Conducts one-on-one contacts with patients for marketing purposes and facilitates the admission process. Collaborates with physicians and hospital staff to obtain necessary information for outpatient placement. Escalates admissions issues and works with clinical managers to accommodate shift requests. Maintains knowledge of all insurers and private pay business, and assures patients and families understand payer benefits. Develops and maintains an extensive knowledge of the dialysis business and the support services provided by the clinics and within the community. Conducts market analysis and develops, implements, and evaluates marketing plans. Ensures consistent meeting of sales and marketing call objectives, maintains accurate and timely account data, and completes call reports as required. Conducts professional sales presentations and participates in community outreach programs. Determines referral source satisfaction with the admissions process and collaborates with internal customers to effect positive customer service changes. Collaborates with internal and external resources to provide renal education as requested by the referral source or patient. Facilitates the placement of in-patient dialysis patients into the outpatient setting, focusing on decreasing hospital length of stay and intervening early in the discharge process to impact timely discharge, discharge to vs. after dialysis, and readmissions. Reviews and complies with the Code of Business Conduct and all applicable company policies and procedures, local, state, and federal laws and regulations.
Success Profile
A successful candidate should exhibit strong management skills, prior direct patient care experience, excellent oral and written communication skills, detail-oriented and customer service abilities, good computer skills, and completion of the Marketing and Business Development Functional Compliance Program. They should also have a Bachelor’s Degree and 2-5 years of related experience, or an advanced degree without experience.
Rewards
Opportunities for career growth, competitive compensation, and a supportive work environment are available. The position offers a chance to make a significant impact in improving the quality of life for patients through superior care and patient-centered services.
Connect
For more information about Fresenius Medical Care and the opportunities available, please visit our website or contact us directly.