Hospital Operator- Skokie, IL

Position Highlights

Sign on bonus: N/A

Required Qualifications

• Bachelor's Degree Preferred
• One year experience in a telephone operator or customer service role, preferably in a healthcare or hospital setting required.

Responsibilities

• Professionally and courteously answering all incoming calls, routing them to the appropriate department or individual.
• Offering general information about the hospital, such as visiting hours, location, and services provided, to callers.
• Accurately recording and relaying messages to hospital staff, ensuring important information is communicated in a timely manner.
• Responding to emergency situations and code calls, coordinating with the appropriate personnel and ensuring that urgent information is relayed promptly.
• Helping callers who may be in distress, demonstrating empathy and professionalism when dealing with sensitive situations.
• Using hospital communication systems, such as telephone, paging, and intercom systems, effectively and troubleshooting any technical issues.
• Adhering to hospital policies and protocols, including patient privacy regulations (e.g., HIPAA), to maintain compliance and confidentiality.
• Providing excellent customer service by addressing caller inquiries and concerns in a friendly and helpful manner.

Benefits

• Career pathways to promote professional growth and development
• Variety of medical, dental, and vision options
• Tuition reimbursement
• Free parking at designated locations
• Wellness program savings plan
• Health savings account options
• Retail options with company match
• Paid time off
• Community involvement opportunities