Hospital Operator - Part Time

Description

Part-time: 24 hours per week. Overnight shift: 11:00pm-7:00am. Must work every other weekend and holidays as needed.

About the role

Northwell is the largest not-for-profit health system in the Northeast, serving residents of New York and Connecticut with 28 hospitals, more than 1,000 outpatient facilities, 22,000 nurses and over 20,000 physicians. Northwell cares for more than three million people annually in the New York metro area, including Long Island, the Hudson Valley, Connecticut and beyond, thanks to philanthropic support from their communities. Northwell is New York State’s largest private employer with over 104,000 employees — including members of Northwell Health Physician Partners — who are working to change health care for the better.

Responsibilities

• Answers main number and patient information calls in a timely fashion, exhibiting strong customer service skill resulting in service excellence for the caller.
• Implements code protocols accurately as it is written in the department Policy And Procedure Manual.
• Demonstrates clear understanding, knowledge and proficiency in handling emergencies.
• Responsible for carrying out proper activation procedures using computerized phone and paging systems for life safety codes that occur in either Network location.
• Maintains up-to-date databases and on-call schedules in order to provide requested information accurately and efficiently.
• Maintains a courteous and friendly manner when assisting callers adhering to the Hospital's policies regarding professionalism and respect.
• Maintains composure when faced with difficult or stressful situations.
• Documents and maintains code logs in Excel spreadsheets.
• Participates in establishment and achievement of department goals.
• Demonstrates willingness to assist co-workers and/or to accept additional assignments as requested to support the department's efficiency as observed by the supervisor.
• Establishes and maintains efficient working relationships with supervisor, coworkers and the customers.
• Maintains and Models Nuvance Health Values.
• Demonstrates regular, reliable and predictable attendance.
• Performs other duties as required.

Qualifications

• HS Graduate or Equivalent with a minimum of 6 months job related experience.
• Data entry.
• Strong telephone and customer service skills.
• Ability to remain calm during stressful situations.
• Desired: MS Word, MS Excel and MS Outlook skills.
• Telephone switchboard experience.

Benefits

Fulfills all compliance responsibilities related to the position.

Pay

$18.00 - $21.00 Hourly

Schedule

Overnight shift: 11:00pm-7:00am. Part-time: 24 hours per week. Must work every other weekend and holidays as needed.