Hospital Operator - Full Time

Northwell is the largest not-for-profit health system in the Northeast, serving residents of New York and Connecticut with 28 hospitals, more than 1,000 outpatient facilities, 22,000 nurses, and over 20,000 physicians. Northwell cares for more than three million people annually in the New York metro area, including Long Island, the Hudson Valley, Connecticut, and beyond.

About the role

Answers and routes incoming calls to the hospital's main number, emergency lines, and patient information lines. Demonstrates service excellence by providing accurate information regarding the Hospital, its patients, and staff while ensuring adherence to all Hospital policies and procedures, especially those regarding privacy and confidentiality. Assists in maintaining up-to-date computerized databases and on-call schedules.

Responsibilities

• Answers main number and patient information calls in a timely fashion, exhibiting strong customer service skills resulting in service excellence for the caller.
• Implements code protocols accurately as written in the department Policy and Procedure Manual.
• Demonstrates clear understanding, knowledge, and proficiency in handling emergencies.
• Responsible for carrying out proper activation procedures using Vocera, computerized phone, and paging systems for life safety codes that occur in any Nuvance location.
• Monitors all emergency devices and alarm systems and notifies the appropriate personnel when activated.
• Documents accurately and timely utilizing the appropriate log books/sheets and incident reports for all emergency alarms.
• Responsible for maintaining contact with Engineering and/or Security department at all times.
• Notifies EVS or Engineering of any telephone or TV issues and concerns in patient rooms.
• Maintains up-to-date databases and on-call schedules to provide requested information accurately and efficiently.
• Demonstrates a courteous and friendly manner when assisting callers, adhering to the Hospital's policies regarding professionalism and respect.
• Maintains composure when faced with difficult or stressful situations.
• Documents and maintains code logs in Excel spreadsheets.
• Participates in the establishment and achievement of department goals.
• Demonstrates willingness to assist co-workers and/or accept additional assignments as requested to support the department's efficiency.
• Establishes and maintains efficient working relationships with supervisors, coworkers, and customers.
• Maintains and models Nuvance Health Values.
• Demonstrates regular, reliable, and predictable attendance.
• Performs other duties as required.

Requirements

• High School Graduate or Equivalent.
• Minimum of 6 months’ switchboard, direct customer service, or guest services experience.
• Strong computer skills, including Word, Excel, and Outlook.
• Ability to communicate in Spanish and/or Portuguese a plus.

Working Conditions

• Little or no manual skills/motor coordination and finger dexterity required.
• Little or no potential for occupational risk.
• Sedentary/light effort. May exert up to 10 lbs. force.

Schedule

Full-Time: Variable 8-hour shifts between 6:00am-11:30pm. Rotating weekends and holidays.

Pay

Salary Range: $21.00 - $24.00 hourly.