Hospital Operations Manager

Manage the daily operation of a hospital-based Asset360 program, including customer relationships and employee supervision. Maximize equipment utilization, inventory, and supplies while participating in revenue growth activities to achieve short- and medium-term financial and operating objectives.

Responsibilities

• Proactively manage the customer on-site service program (Asset360) and provide leadership to on-site employees to ensure business objectives are met.
• Partner with internal teams on customer meetings to promote revenue growth, cost containment, and expansion of services.
• Demonstrate in-depth knowledge of medical equipment and conduct training for company and customer staff.
• Manage equipment inventory and par levels consistent with contract terms, pricing, and policies.
• Address missing and lost equipment, accessories, and software upgrades.
• Perform audits and periodic internal reviews to ensure proper business management practices.
• Comply with patient privacy laws in all matters.
• Participate in hospital committees (e.g., Infection Control, Quality Control, Product Evaluation, Safety and Security).
• Integrate hospital protocols and processes into daily activities.
• Operate with a proactive approach toward safety, health, and quality in compliance with all company, governmental, and customer policies.
• Recruit, train, and develop employees, emphasizing continuous improvement and teamwork.
• Promote communication among team members to create visibility for internal staff and the customer.
• Make sound and timely decisions.
• Develop staffing and on-call schedules based on demand.
• Hold self and staff accountable for completion of assignments.
• Use effective conflict resolution skills to address customer and staff concerns.
• Ensure accurate documentation for billing and regulatory compliance.
• Understand billing for account invoices and assist with accounts receivable collections.

Operations Manager II – Additional Responsibilities

• Manage an Asset360 program(s) that is a Tier 1 program based on revenue size, complexity, and staffing demands.
• Train, mentor, and onboard new Hospital Operations Managers.
• Serve as part of the training team for other division/region members.
• Manage multiple sites and use customer-facing skills to expand relationships.
• Initiate solution-oriented discussions with customers.
• Serve as a subject matter expert on Asset360, medical equipment, and office policies.
• Participate in new Asset360 implementations.
• Demonstrate superior understanding of service offerings and contractual obligations.
• Exhibit excellent presentation skills for customer reviews and in-servicing.
• Initiate and implement continuous improvement efforts in office and account management.
• Demonstrate sales aptitude and identify opportunities for territory planning.

Operations Manager III – Additional Responsibilities

• Lead teams of leaders.
• Travel across a multistate territory to accounts.
• Report directly to the Divisional Operations Director.
• Ensure contractual compliance and standardize all programs in the division to processes.
• Develop high, wide, and deep client relationships.
• Work with key sales representatives to grow new business segments.
• Establish an account maturity index.

Requirements

• Bachelor’s degree preferred or equivalent work experience.
• 5 years of supervision/management experience and customer excellence experience.
• Prior work experience in a hospital setting preferred.
• Knowledge of the healthcare industry; understanding of hospital medical equipment is preferred.
• Business and financial management expertise to assist with contract management and account margin maintenance.

Skills & Abilities

• Effectively build credibility and trust with customer administration, clinicians, and staff.
• Quality orientation with a “get it right the first time” attitude.
• Understanding of Profit and Loss (P&L) statements and customer profitability reports.
• Experience working in a time-critical environment.
• Proficient computer skills, including Microsoft Office programs (Word, Excel, PowerPoint).
• Willing to work flexible hours, including evenings, weekends, holidays, nights, and emergency off-hours as required.
• Valid driver’s license.
• Able to lift and/or push 75 pounds.
• Able to stand and walk for long periods of time.
• Strong communication and presentation skills (listening, writing, and speaking).
• Proactive and self-motivated.
• Team-oriented and respectful of others.
• Organized; prioritizes to meet deadlines.
• Responds positively to challenges and targets.
• Remains calm and self-controlled in the face of ambiguity and change.

Vaccination may be required based on customer and/or company requirements, including COVID-19 vaccination.

Benefits

• Health insurance options for Medical, Dental, and Vision plans.
• Short- and Long-Term Disability plans.
• Flexible Spending Accounts and Health Savings Accounts.
• Life Insurance Options.
• Paid Time Off.
• 401K Savings Plan with employer match.
• Employee Discounts.
• Tuition Reimbursement.
• Daily Pay program.
• Employee Assistance Program and wellness programs.

Pay

$67,854.07 - $108,566.51 (range based on market locations and experience).