Hospital Manager - Quail Hollow

About the role

The Hospital Manager at Quail Hollow Veterinary Hospital plays a crucial role in developing an efficient and effective hospital support team. This position requires a strong background in office management and supervision, with a focus on fostering a culture of trust, teamwork, and accountability.

Responsibilities

• Supervise the staff within all hospital support departments; achieve and maintain all labor goals.
• Hire and train office and technical clinic support staff; responsible for new hire paperwork.
• Orient and train new clinic staff to the hospital and duties.
• Reviews work performance of direct reports, constructively delivers feedback, resolves personnel issues, and discusses with the Regional Manager weekly.
• Conducts timely performance appraisals.
• Documents and reports accidents; files appropriate reports.
• Writes policies/procedures relating to all technical aspects of the hospital and presents for approval.
• Manages schedules for technical and administrative staff, coordinates the DVM.
• Maintains compliance of current licensure and the display of the same.
• May establish and oversee billing practices; reviews and maintains the accuracy of billing and oversees charge capturing.
• May be responsible for contracts or negotiations with insurance providers.

Qualifications

• Applicants must be 18 years of age or older to be considered for this position.
• Bachelor’s degree in business, health science or related field strongly preferred.
• At a minimum, five years of direct office management experience, including at least two years of supervisory experience is required.
• May consider an equivalent combination of education, certification, training, and/or experience.

Preferred Skills

• Certified Veterinary Practice Manager (CVPM) or Master of Healthcare Administration (MHA) is preferred.
• Strong analytical skills: ability to analyze information quickly and efficiently as it relates to the hospital’s finances.
• Strategic planning: ability for financial forecasting, marketing plans, and long-term plans for the growth of the practice.
• Leadership: ability to effectively manage and direct hospital staff towards a common goal.
• Decision-making skills: ability to make good decisions, solve problems, and decide on essential matters.
• Communications: ability to communicate, orally, and in writing, effectively to convey necessary information to hospital staff.
• Resourcefulness and adaptability: ability to take the initiative and get things done as well as the ability to adapt to changes or new information.
• Compliance: ability to understand and manage important compliance regulations and requirements of the hospital.
• Planning and prioritizing: ability to organize work efficiently, set priorities, and establish plans and timetables for achieving goals.

Pay

$55,000—$70,000 USD