Assistant Manager

Key Responsibilities

• Support the General Manager in supervising staff and ensuring daily tasks are completed efficiently
• Help train and guide team members in customer service, safety, cleanliness, and café operations
• Assist with scheduling, shift coverage, and ensuring adequate staffing levels
• Handle customer concerns or issues professionally and promptly
• Oversee the cleanliness and organization of the café and playground areas
• Ensure adherence to health, safety, and sanitation standards
• Support café operations, including preparing drinks, snacks, and maintaining inventory
• Auxiliary in planning, setup, and coordination of birthday parties and events
• Manage supply orders and restocking needs
• Maintain an eye on facility condition and report maintenance needs
• Serve as a key point of contact when the Manager is off-site or unavailable

Requirements

• Previous experience in a supervisory or managerial support role (hospitality, retail, or family entertainment preferred)
• Strong leadership, communication, and organizational skills
• A customer-first mindset with a friendly and professional attitude
• Ability to multitask and stay calm under pressure
• Flexible availability, including weekends and occasional evenings for events
• Comfortable in a fast-paced, child-friendly environment