Hospital Manager - North Tollway Pet Hospital

At PetVet Care Centers, our mission is to improve the lives of animals and people — providing exceptional and compassionate care at every stage — for all the moments that matter. We deliver the Ultimate Care Experience — every pet, every client, every time — supported by a Culture of Care that values both our team members and the pets and clients we serve.

About the role

The Hospital Manager works daily to develop an efficient and effective hospital support team by fostering an environment of trust, teamwork, and accountability. Partnering with the Veterinarian, the manager drives revenue, manages costs, and creates a hospital culture focused on high‑quality patient care and excellent customer service.

North Tollway Pet Hospital is a full‑service veterinary hospital in Dallas, TX, serving companion animals since 1994. The practice offers preventive care, dentistry, surgery, emergency care, and avian/exotic medicine, emphasizing quality, integrity, compassion, and personalized patient care.

Why join us: lead a well‑established, diverse practice with more than 30 years of service; work in a compassionate, high‑quality care environment where patient care and client experience are top priorities.

Responsibilities

• Supervises the staff within all hospital support departments; achieves and maintains all labor goals.
• Hires and trains office and technical clinic support staff; responsible for new hire paperwork.
• Orients and trains new clinic staff to the hospital and duties.
• Reviews work performance of direct reports, constructively delivers feedback, resolves personnel issues, and holds weekly discussions with the Regional Manager.
• Conducts timely performance appraisals.
• Documents and reports accidents; files appropriate reports.
• Writes policies and procedures relating to all technical aspects of the hospital and presents them for approval.
• Manages schedules for technical and administrative staff and coordinates with the DVM.
• Monitors Workforce Management for missed punches and manages overtime hours daily.
• Administers the daily operations.
• Works with the PetVet Care Centers support team to ensure compliance with all administrative responsibilities.
• Monitors budgets, purchases equipment and supplies, and oversees facility maintenance.
• Submits contract veterinarian invoices and all local vendor invoices, ensures invoice accuracy, and obtains W‑9s from vendors.
• Assists in resolving issues with pet owners where appropriate.
• Reviews revenue, labor, and employee issues with PetVet leadership on a weekly conference call and achieves set goals.
• Handles all local accounting functions; ensures daily financial information is accurate.
• Oversees inventory management and ensures proper documentation and systems are in place.
• May establish and oversee billing practices; reviews and maintains billing accuracy and charge capture.
• May be responsible for contracts or negotiations with insurance providers.
• Maintains compliance with current licensure and ensures display of the same; keeps DVM licenses updated.
• Performs other duties and responsibilities as assigned by the Manager.

Qualifications

• Must be 18 years of age or older.
• Bachelor’s degree in business, health science, or a related field strongly preferred.
• Minimum five years of direct office management experience, including at least two years of supervisory experience.
• Equivalent combinations of education, certification, training, and/or experience may be considered.
• Ability to provide courteous, prompt, and efficient customer service.
• Proficiency with Microsoft Office (Word, Outlook, Excel) and organization‑specific software.
• Establish and maintain productive, cooperative working relationships.
• Active time‑management and organizational skills to complete work promptly.
• Excellent oral and written communication skills.
• Flexibility to work some weekends and holidays.
• Ability to work around sick animals, potentially hazardous materials, cleaning chemicals, gas anesthetics, zoonotic diseases, and unpleasant odors.
• Tasks may involve extended periods at a keyboard or workstation, standing, walking, climbing, balancing, stooping, kneeling, crouching, or crawling.
• Periodic moderately physically demanding work, including lifting or carrying animals up to 50 lb.
• Other duties and responsibilities as assigned by management.

Preferred Skills

• Certified Veterinary Practice Manager (CVPM) or Master of Healthcare Administration (MHA) preferred.
• Strong analytical skills for rapid financial analysis.
• Strategic planning ability for financial forecasting, marketing, and long‑term growth.
• Leadership capability to manage and direct hospital staff toward common goals.
• Decision‑making skills to solve problems and make essential judgments.
• Effective oral and written communication to convey information to staff.
• Resourcefulness and adaptability to take initiative and adjust to change.
• Understanding of compliance regulations and ability to manage them.
• Planning and prioritizing skills to organize work efficiently and meet goals.

Benefits

• Medical, dental, and vision insurance
• Paid Parental Leave (birth, adoption, foster)
• 401(k) with discretionary contribution
• Team Member Pet Discounts
• Emotional wellbeing support — Calm app access and 24/7 Employee Assistance Program
• Continuing education stipends and career development resources
• Grant Circle – a relief fund for team members facing personal hardship
• Local hospital culture backed by national resources

Pay

Salary range: $65,000 — $75,000 USD