Hospital Manager II – Multi-Site Leadership

About the role

VCA is seeking a Hospital Manager to lead operations across two hospitals in Yucca Valley and 29 Palms, CA. This role involves leading hospital-level financial performance, building high-performing teams, and partnering with medical leadership to deliver exceptional patient care and client experiences.

Responsibilities

• Drive Business Performance & Operations
  • Own hospital-level financial performance (P&L), including revenue growth and expense management
  • Execute key performance indicators: visit growth and new client acquisition
  • CareClub growth and retention
  • Advanced booking and schedule optimization
  • Client experience (NPS)
  • Optimize doctor productivity through scheduling and workflow design
  • Maintain schedules to maximize access (minimize grey space, support same-day care)
  • Maintain pricing integrity and manage discount governance
  • Monitor performance data and implement corrective actions
• Lead, Develop, and Inspire Teams
  • Build and develop a high-performing, engaged hospital team
  • Foster a culture of accountability, collaboration, and continuous improvement
  • Conduct hiring, onboarding, coaching, and performance management
  • Lead regular 1:1s, team meetings, and development planning
  • Partner with the Medical Director to align on culture and expectations
  • Develop future leaders within the hospital
• Partner with Medical Quality & Patient Care
  • Support high-quality, patient-centered care
  • Ensure workflows enable efficient appointments and strong case follow-through
  • Maintain quality metrics (diagnostics, compliance, NPS)
  • Maintain a safe, clean, and compliant hospital environment
  • Support resolution of client concerns with professionalism and empathy
• Drive Growth & Community Engagement
  • Execute local marketing initiatives to support hospital growth
  • Partner with regional marketing on campaigns and promotions
  • Support client acquisition, retention, and loyalty programs
  • Participate in community outreach and hospital events

Requirements

• Bachelor’s degree or equivalent experience
• 5+ years of leadership experience in operations or service-based environments
• Experience managing teams, budgets, and performance outcomes

Preferred

• Veterinary, healthcare, or service industry experience
• Multi-site or high-volume operational leadership experience

Key Skills

• Strong financial acumen and P&L ownership
• Data-driven decision-making
• Operational execution and process improvement
• Ability to coach, develop, and hold teams accountable
• Strong communication and leadership presence
• Adaptability in a fast-paced environment
• Proficiency with MS365 and operational systems

Compensation & Benefits

Salary: $70,000 – $85,000 (based on experience)
Medical, dental, and vision insurance
401(k) with company match
Paid time off and holidays
Pet care discounts
Professional development and career growth opportunities

Working Environment

Active hospital environment requiring standing, walking, and hands-on support
Exposure to animals, medical environments, and moderate noise levels