Hospital Manager II

About the role

Our 3‑doctor neighborhood hospital, VCA Woodstock Animal Hospital in Portland, Oregon, is seeking a highly experienced leader to join our leadership team as Hospital Manager. The role demands a leader with strong interpersonal and organizational skills to continue delivering excellent patient care and customer service to clients and referring veterinarians. The successful candidate will be a results‑driven professional with experience in human resources, personnel management, marketing, and business development, and will apply strong financial and operational acumen. Under the guidance of the Regional Management team and in partnership with the Medical Director, the Hospital Manager mentors staff, oversees business operations and facility maintenance, drives practice growth and profitability, and supports the hospital’s mission of high‑quality patient care and exceptional client service, including attracting and developing DVMs and vet techs.

Responsibilities

• Direct and develop the veterinary, technical and administrative staff toward quality patient care and excellent client service; assist in formulating objectives and policies for efficient and profitable hospital operations.
• Oversee the hiring, reviewing, disciplining and terminating of professional staff, in accordance with and with the approval of the Regional Management team.
• Review the P&L Report monthly and partner with the Hospital Medical Director to increase revenue and limit expenses; work with home office to prepare and submit the yearly budget (budget forecast, operating plan, cap‑ex expenditures) and participate in the evaluation process with the Regional Management team.
• Model an “owner” mentality by assisting all employees in making the practice a success; invest the necessary time to accomplish responsibilities and ensure smooth hospital operation.
• Drive results by minimizing patient stress and discomfort; recommend referral to another VCA doctor or specialist when likely to significantly improve prognosis.
• Maintain client/patient medical/surgical records and ensure all necessary logs are up‑to‑date through established protocols; assist colleagues in follow‑up and future patient management.
• Supervise the administration and case review of client medical complaints.
• Positively represent the hospital and VCA in the professional community and to the general public.

Skills

• 2 to 3 years of customer service and financial budget management experience
• Knowledge of sales and marketing techniques
• Excellent verbal and written communication skills, especially to diverse audiences and settings
• Ability to make decisions, delegate responsibility, and achieve results with hospital team members
• Professional comportment and appearance, with excellent interpersonal skills and a friendly, positive attitude
• Respect for and willingness to work with clients and their pets
• Ability to handle multiple tasks and deal with an environment of changing priorities

Qualifications

Not required but preferred: bachelor’s degree in a related field (healthcare, business, veterinary, etc.). Veterinary hospital or other veterinary‑related experience.

Benefits

• Medical coverage
• Dental coverage
• Vision coverage
• Paid vacation and sick days
• 401(k) plan
• Generous employee pet discounts
• Competitive compensation

Pay

The annualized base salary for this position typically ranges from $67,000 to $105,000 based on experience and credentials.