Hospital Manager, ARISE

Hospital Manager - ARISE Arizona Regional Intensive Care, Specialty & Emergency Veterinary Center - Queen Creek, AZ Compensation: $70,000 - $85,000 Full-time opportunity in Queen Creek, Arizona Schedule: Full-time, must be flexible Monday through Friday, with weekend flexibility The Hospital Manager is a leader and an integral member of the hospital management team. Reporting to the Hospital Director, the Hospital Manager partners with the Managing Veterinarian and the Hospital Director to provide a smooth and profitable operation by driving revenue and managing costs while creating a hospital culture based on high quality patient care and exceptional customer service. Why Join ARISE At ARISE, part of Ethos Veterinary Health, you'll join a 24-hour veterinary emergency and critical care and specialty hospital providing complex treatments in the western US. Teams work closely with surgeons, oncologists, internists, radiologists, and a critical care team to provide the highest quality care to patients, with access to state-of-the-art technology including CT, MRI, and ultrasound. ARISE prides itself on its core values to drive a dynamic culture and offers a unique training program with many opportunities to learn and grow, from Technician Assistant to Senior Veterinary Technicians, shift leads, supervisors, and managers. ARISE has a commitment to health and wellness, not only for patients, but also for staff. In Your Day-to-day, You Will Leadership and Planning Collaborate in a leadership role with the Managing Veterinarian and Hospital Director as the "owners" of the hospital's successOversee the hospital schedule and manage labor costs to budgetParticipate in weekly leadership meetings with a solution-oriented and collaborative mindsetEstablish goals for the practice and staffAct as a champion for change and identify, document, share, and promote best practicesConsciously shape a positive hospital culture based on trust and teamwork that caters to the needs of clients and referring veterinariansExhibit a calming, humble, and teachable attitude while having the ability to address decisive change throughout the hospitalPlan and lead a cadence of employee and department meetings Operations Educate employees on hospital policies and procedures, medical protocols, and client interactionsDevelop and implement hospital policy, including DEA/Controlled Substances and OSHA compliancePerform quality checks and reviews of client filesMonitor computer systems and work with HelpDesk to resolve technical systems/equipment issuesWork with the Charge Nurses of both Specialty and ER departments to develop and maintain systems for communication and handling of patients between departments, including transfers, after hour exams/procedures, and transport between sister hospitalsDevelop an in-depth understanding of the local market and relationships with referring general practice veterinarians to understand their needsIdentify and execute short- and long-term plans for growth, including the addition of new services, recruitment of doctors and other key team members, pricing strategies, space optimization, and acquisitions of new equipment People Management Participate in the oversight of the employee benefits program and hospital insurance plansWork with the Managing Veterinarian, Human Resources, and Hospital Director to oversee staffing needs including hiring, training, disciplining, and terminating as requiredRecruit new employees and participate in the selection processOversee the completion of employee orientation, training, and performance appraisalsCoach and mentor employees and identify continuous learning and skill building needsImplement performance-based incentive and rewards and recognition programsMediate conflict and maintain employee moraleManage staffReinforce hospital team agreements, modeling that each team member is responsible for the hospital culture Client Service Drive client visits through strategic client communication and local marketing efforts (i.e. Community)Train staff on client service initiatives and use client visit growth best practicesDemonstrate and reinforce the highest level of client serviceManage client relationships and effectively resolve client issues and escalationsOversee client follow-up proceduresUtilize client service initiative measurements to evaluate hospital and staff performance Financial Ensure payroll is accurately completed and submitted for all hospital staffOversee accounts receivable and weekly revenueContinually drive revenue and manage costs to budgetPerform invoice audit reviewsManage employee balancesManage inventory and oversee the semi-annual inventory processApprove any promissory notes or payment plans outside of regular optionsWork with senior leaders to control all facility and administrative costsEnsure the calculation and processing of DVM production payments occursWork closely with veterinarians, technicians, and support teamsContribute to a positive, team-focused hospital culture What You Bring Knowledge Supervisory and leadership experienceMulti-functional operations including budget and labor managementCustomer service and marketing techniquesHR policies including state and federal regulationsStandard operating procedures and protocol developmentStaff management including coaching, development, performance appraisals, and resolution management Skills Customer service best practicesInterpersonal skillsGeneral management skills including reporting and data analysisProblem solving and conflict management skillsExcellent oral and written communication skillsOrganizational skillsBasic computer skills (Microsoft Office, Email, and practice management software knowledge preferred) Abilities The ability to delegate responsibility and achieve results with hospital team membersAble to handle multiple tasks and remain flexible with assigned dutiesCapable of championing change and driving innovative programs in the hospitalAble to work well in a team environmentCapable of quality decision makingAbility to coach, correct, develop, and motivate employeesExcellent time and task managementProfessional and courteous presentation with staff and clients Teamwork Participates in a positive manner in all group sizesRefrains from participating in gossipSupports team members by assisting other areas and is receptive to feedback and suggestionsEngages in active problem-solving vs. problem-identifyingMakes suggestions related to client/patient service improvements and hospital efficiency Physical Able to perform many aspects of companion animal medicine, surgery, and diagnosticsAble to sit, stand, and walk for extended periods of timeAble to lift, reach, and bend as neededAble to perform all duties and responsibilities as describedAble to function as a team member within a veterinary hospital settingAble to be positive, supportive, and encouraging as neededA collaborative mindset and commitment to exceptional patient care Perks & Benefits Competitive compensation packageCE allowanceFull health benefit packages401K with a company matchEmployee pet discountsPaid Time Off Location Highlight Queen Creek, Arizona sits in the southeast Phoenix metro, offering a small-town feel with easy access to the amenities of the greater Valley. Known for its agritourism, family-friendly community, and nearby outdoor recreation at San Tan Mountain Regional Park, it's a growing area with year-round sunshine and a relaxed pace of life. About Ethos Veterinary Health Ethos Veterinary Health, part of the NVA Group, is where you come to practice world-class medicine, and help shape what veterinary care becomes next. Across our network of 140 specialty and emergency hospitals, science moves forward, standards are elevated, and innovation is put into practice every day. You'll work alongside respected veterinary leaders in academic-caliber hospitals designed for learning, teaching, and discovery. Here, mentorship is a two-way street. You'll share your expertise, learn from others, and continue to grow, clinically, professionally, and personally. At Ethos, you inspire hope, deliver exceptional care, and pursue veterinary medicine at its highest level, together. Join Us At Ethos, this isn't just a job, it's an opportunity to practice medicine at the highest level and help shape the future of veterinary care. Equal Opportunity Employer Ethos is an Equal Opportunity Employer. Ethos does not discriminate on the basis of race, religion, color, sex, gender identity, sexual orientation, age, physical or mental disability, national origin, veteran status or any other basis covered by appropriate law. All employment is decided based on qualifications, competence, merit, and business need.