Hospital Manager

About the role

Mission Pet Health was founded by veterinarians on the belief that local practices thrive with clinical autonomy, collaboration, and medical excellence. The organization provides world-class support to its 850+ hospital teams on a hyper-local basis so they can focus on what matters most: the medicine, their patients, and their team culture. Learn more at missionpethealth.com. Driving the award-winning culture are the WAG values – Work Together, Amaze, and Grow. Mission Pet Health is veterinarian-led, people-focused, and on a mission to be the best place to work in veterinary medicine. We are proud to be recognized as a 2025 "Most Loved Workplace," ranked #2 in America's Top 100 and #1 in veterinary care.

Responsibilities

• Cultivate a Healthy Culture: champion for a positive, engaged, and collaborative team environment that aligns with WAG values.
• Develop Your Team: guide the career development of all team members, from onboarding and training to long-term growth and success.
• Drive Business Success: ownership of the hospital's financial health, managing the P&L, labor costs, and inventory to meet and exceed business goals.
• Build a High-Performing Team: lead on recruiting, interviewing, and hiring top talent for all hospital roles.
• Champion the Client Experience: ensure every client and pet receives exceptional service, proactively addressing concerns to build lasting community relationships.

Requirements

• Proven experience managing a P&L, with a track record of driving results.
• Successful background in recruiting, interviewing, and building high-quality teams.
• Exceptional leadership skills with the ability to foster a positive, high-performing culture.
• Strong communication and conflict-resolution skills.
• Previous management experience in a veterinary, medical, or customer-focused retail environment is required.

Benefits

• Competitive Compensation: competitive hourly rate or salary based on experience and role.
• Health & Wellbeing: comprehensive coverage options including Medical, Dental, and Vision insurance, plus access to Employee Assistance Program (E