Hospital Liaison (TEMP)

About Rotech

Rotech Healthcare Inc. is a national leader in providing ventilators, oxygen therapy, sleep apnea treatment, wound care, diabetic solutions, and other home medical equipment. Our mission is to empower patients to manage their health from the comfort of home, serving hundreds of locations across 45 states.

Overview and Responsibilities

Hospital Liaison – Respiratory & DME Services

• Job Summary: Serve as a vital connection between hospital staff and our home care services. Coordinate patient discharges, ensure timely equipment delivery, and educate patients and caregivers on safe equipment use.
• Shift: Wednesday - Sunday

Essential Job Duties and Responsibilities

• Collaborate with hospital case managers, social workers, nurses, and physicians: to coordinate patient discharges.
• Ensure timely delivery and setup of respiratory and DME equipment: at the point of discharge.
• Education: patients and caregivers on proper equipment use and maintenance.
• Accurate documentation: including referral forms, insurance verification, delivery tickets, and activity logs.
• Support emergency equipment needs and troubleshoot issues: as they arise.
• Quality improvement initiatives: to meet company and JCAHO standards.
• Strong relationships: with hospital personnel and serve as a trusted resource for discharge planning.
• In-service training and CEU programs: as needed.
• Represent the company: at trade shows and professional events.
• Travel to patient homes: for equipment setup and follow-up using a company vehicle.

Why Join Us?

• Meaningful impact: on patient outcomes by ensuring safe and timely transitions to home care.
• Collaborative healthcare environment: with supportive leadership.
• Training: on specialized respiratory and DME equipment.
• Dynamic role: blending clinical coordination, patient education, and fieldwork.

Qualifications

• Required: High school diploma or GED equivalent.
• Preferred: Experience working with medical equipment or in a healthcare setting, familiarity with medical billing practices and insurance reimbursement, background in medical administration and record management, at least three years of related work experience, knowledge of medical terminology.

Skills & Competencies

• Basic mathematical calculations: accurately.
• Communication: clearly and professionally in English, both verbally and in writing.
• Interpretation and response: to various forms of communication (verbal, written, visual).
• Sensitive information: handled with discretion and confidentiality.
• Organization: maintained, managed time effectively, and solved problems independently.
• Attention to detail: while managing multiple tasks.
• Technical & Equipment Proficiency: Use email and internet for communication and research, navigate Microsoft Outlook, Word, and Excel, operate standard office equipment (fax, copier, printer, phone, computer/tablet), safely load, unload, and secure equipment according to company policy, understand and operate home respiratory equipment and supplies, troubleshoot and perform basic mechanical repairs on equipment.

Physical & Environmental Demands

• Lifting and transporting equipment (up to 65 lbs).
• Sitting, standing, walking, talking, and listening throughout the day.
• Close visual work with small print on screens and paperwork.
• Regular contact with patients and equipment, with potential exposure to pathogens.
• Driving a company vehicle for the majority of the workday.

Information Benefits

• Paid time off and paid holidays:
• Overtime pay for non-exempt positions: (as applicable)
• Commission for Account Executives:
• Bonus and incentive opportunities:
• Fixed and variable car reimbursement: for Area Managers and Account Executives.
• Employee discount and recognition programs:
• Employee Assistance Program (EAP):
• 401(k), HSA, and FSA/Dependent Care FSAs:
• Medical, prescription, dental, and vision coverage:
• Life insurance, disability, accidental death, identity protection, and legal services:
• Meru Health mental health and Mercer SmartConnect Medicare programs:
• Hepatitis B (HEPB) and TB vaccinations:

Hiring Process

• Resume submission: to check the status of a role you’ve applied for, sign into your account.
• Positions: posted for a minimum of five (5) days and remain open until filled by a qualified applicant, generally no longer than 200 days.

EEO Statement

Rotech Healthcare Inc. is an equal opportunity employer of minorities, females, protected veterans, and individuals with disabilities.