Hospital Liaison (TEMP)

About Rotech

Rotech Healthcare Inc. is a national leader in ventilators, oxygen therapy, sleep apnea treatment, wound care, diabetic solutions, and other home medical equipment. Our mission is to empower patients to manage their health from the comfort of home. We deliver high-quality products, exceptional service, and compassionate support to help patients live more comfortably, independently, and actively.

Overview and Responsibilities

Job Summary: We are seeking a Hospital Liaison to serve as a vital connection between hospital staff and our home care services. The Hospital Liaison will coordinate discharge planning, facilitate timely equipment delivery, and educate patients and caregivers on safe equipment use.

• Collaborate with hospital case managers, social workers, nurses, and physicians to coordinate patient discharges
• Ensure timely delivery and setup of respiratory and DME equipment at the point of discharge
• Education patients and caregivers on proper equipment use and maintenance
• Maintain accurate documentation including referral forms, insurance verification, delivery tickets, and activity logs
• Support emergency equipment needs and troubleshoot issues as they arise
• Participate in quality improvement initiatives to meet company and JCAHO standards
• Maintain strong relationships with hospital personnel and serve as a trusted resource for discharge planning
• Provide in-service training and CEU programs as needed
• Represent the company at trade shows and professional events
• Travel to patient homes for equipment setup and follow-up using a company vehicle

Why Join Us?

• Make a meaningful impact on patient outcomes by ensuring safe and timely transitions to home care
• Work in a collaborative healthcare environment with supportive leadership
• Receive training on specialized respiratory and DME equipment
• Enjoy a dynamic role that blends clinical coordination, patient education, and fieldwork

Qualifications

• High school diploma or GED equivalent, required
• Experience working with medical equipment or in a healthcare setting
• Familiarity with medical billing practices and insurance reimbursement
• Background in medical administration and record management
• At least three years of related work experience
• Knowledge of medical terminology

Skills & Competencies

• Perform basic mathematical calculations accurately
• Communicate clearly and professionally in English, both verbally and in writing
• Interpret and respond to various forms of communication (verbal, written, visual)
• Handle sensitive information with discretion and confidentiality
• Stay organized, manage time effectively, and solve problems independently
• Work well both independently and as part of a collaborative team
• Maintain attention to detail while managing multiple tasks

Physical & Environmental Demands

• Lifting and transporting equipment (up to 65 lbs)
• Sitting, standing, walking, talking, and listening throughout the day
• Close visual work with small print on screens and paperwork
• Regular contact with patients and equipment, with potential exposure to pathogens
• Drove a company vehicle for the majority of the workday