Hospital Liaison- Respiratory & Durable Medical Equipment (DME)

Key Responsibilities

• Collaborate with hospital case managers, social workers, nurses, physicians, and discharge planners to coordinate patient transitions to home care
• Facilitate timely delivery, setup, and support of respiratory and DME equipment upon patient discharge
• Educate patients and caregivers on proper equipment usage, safety practices, and maintenance
• Verify referrals, insurance information, and required documentation to ensure efficient service delivery
• Maintain accurate records, activity logs, and patient documentation
• Aid with urgent equipment needs and help resolve service-related issues as they arise
• Develop and maintain strong relationships with healthcare providers and referral sources
• Serve as a trusted resource for discharge planning teams regarding home healthcare equipment and services
• Participate in educational programs, in-service training, and community outreach initiatives
• Attend industry events, networking opportunities, and healthcare-related functions as needed
• Travel locally to support equipment setup, patient needs, and provider relationships

Qualifications

• High School Diploma or GED
• Valid driver's license and acceptable driving record
• Experience in healthcare, home health, medical equipment, patient services, case management, discharge planning, or related healthcare environments
• Knowledge of respiratory therapy equipment and Durable Medical Equipment (DME)
• Familiarity with insurance verification, healthcare documentation, or medical billing processes
• Understanding of medical terminology
• Three or more years of related healthcare or patient service experience

Skills & Competencies

• Strong communication and relationship-building skills
• Excellent organizational and time management abilities
• Detail-oriented with strong documentation skills
• Ability to prioritize multiple responsibilities in a fast-paced environment
• Strong problem-solving and customer service skills
• Ability to work independently while contributing to a team-oriented culture

Physical Requirements

• Ability to lift, move, and transport equipment weighing up to 65 pounds
• Frequent standing, walking, sitting, reaching, and bending throughout the workday
• Frequent local travel within the assigned service area
• Exposure to healthcare environments and direct interaction with patients and medical equipment