Hospital Liaison III (Business Development)

Essential Duties And Responsibilities

• Build admission volume for network of freestanding ERs through a dedicated outreach effort to build awareness, identify admission opportunities, and enhance the admission and care coordination process.
• Use analytics and market data to identify admission opportunities from partner hospitals and quantify value.
• Develop provider and provider office relationships to grow standard-alone hospital ER and IP admission sources.
• Identify and build key relationships with facilities requiring hospital admission options like Skilled Nursing Facilities, Retirement Homes, and Rehab Hospitals.
• Educate providers on the optimal patients and acuity for the freestanding ER and hospital platform.
• Collect feedback on ways to enhance the clinical platform and offerings.
• Develop bi-directional communication between providers and hospital stakeholders to ensure quality service and communication.
• Assist in the creation of educational materials to promote services and identify the appropriate admission clinical indications.
• Report feedback to leaders on a daily and weekly basis, through appropriate call logs (CRM) and meetings.

Market Intelligence

• Deliver real time market information to client stakeholders.
• Survey providers, provider office staff, and referring community to identify specific needs, perceptions, and competitive alternatives.
• Ghost shop and collect competitor information; benchmark service levels.
• Use available analytics to follow up on referral opportunity insights, including leakage from medical group.

Territory Management

• Identify and build quality relationships with referring physicians, schedulers, and office staff in the primary, secondary, and tertiary service areas and surrounding communities.
• Design and follow a disciplined call route.
• Make routine cold calls on new physician offices and other targeted facilities determined as source of referrals.
• Serve as a liaison between the hospital and physician offices to uncover customer needs, concerns, and appreciation.
• Work with hospital staff to coordinate field activity, market feedback, and follow up tasks.
• Manage territory strategically to increase the number of ER/IP service referrals to the designated facility.
• Prioritize call activity and emphasize on physicians or physician groups with significant referral potential.
• Routinely monitor and gain information on competition in the Freestanding ER marketplace.
• Benchmark Client offerings and services against competition.

Business Development

• Brainstorm strategic initiatives with senior administration and ElevatePFS® RM&A leadership to grow existing service lines and expand into new clinical services.
• Project manage resources within Client and ElevatePFS® Referral Management Services to implement key strategic projects.
• Monitor the performance indicators of primary clinical service lines to proactively respond to changes in referral volume and capacity.

Problem-Solving

• Solicit feedback from referring physicians to understand strengths and weaknesses of services from customers’ standpoint.
• Identify areas for improvement and execute plans to resolve problems.
• Work across departments and with various department personnel to complete tasks and resolve issues.

Qualifications And Requirements

• Bachelor’s degree required (Public Health, Health Policy, Healthcare Administration, or related field preferred).
• Master’s degree highly desirable.
• Minimum of four (4) years of professional experience, including at least two (2) years in healthcare.
• Physician relations or direct physician‑partnering experience preferred.
• Clinical experience with active licensure (e.g., RN, MSN, EMT, LPN) highly desirable.
• Strong understanding of healthcare service lines and industry operations.
• Solid financial acumen with proficiency in Excel, Word, and PowerPoint.
• Ability to analyze reports, market data, and performance trends and summarize insights for executive leaders.
• Exceptional written and verbal communication skills, including experience presenting to senior and C‑suite leaders.
• Experience building and maintaining relationships with physicians and key referral sources.
• Ability to facilitate communication and problem resolution across physicians and health system departments.
• Exposure to clinical settings with understanding of patient flow and basic clinical terminology.
• Highly professional, confident, and persuasive with strong customer service orientation.
• Detail‑oriented, collaborative, and able to manage multiple priorities in a fast‑paced environment.
• Results‑driven, goal‑oriented, and able to operate effectively under pressure.
• Demonstrates integrity, discretion, and respect for confidentiality.

Benefits

• Medical, Dental & Vision Insurance.
• 401K (100% match for the first 3% & 50% match for the next 2%).
• 15 days of PTO.
• 7 paid Holidays.
• 1 Elevate Day (floating holiday).
• Pet Insurance.
• Employee referral bonus program.
• Teamwork: We believe in teamwork and having fun together.
• Career Growth: Gain great experience to promote to higher roles.

Pay

The salary of the finalist selected for this role will be set based on a variety of factors, including but not limited to, internal equity, experience, education, location, specialty and training. This pay scale is not a promise of a particular wage. The job description does not constitute an employment agreement between the employer and Employee and is subject to change by the employer as the needs of the employer and requirements of the job change.

Schedule

Remote and hybrid positions require internet connectivity that meet the Company’s upload and download requirements.