Hospital Liaison
About the Role
As a Full-Time Hospital Liaison in Farmington, NM, you serve as a primary resource for hospital case managers and partner facilities, helping ensure patients receive the right home respiratory services and home medical equipment (HME) without delay. You will coordinate order intake, generate required documentation, collect supporting records/signatures, and provide clear patient instruction on safe equipment use. The role also includes maintaining consignment inventory, completing assigned equipment deliveries/retrievals using company vehicles, and collaborating closely with Sales Representatives and the Regional Sales Manager to support relationship management.
Responsibilities
A typical day balances focused, remote coordination with timely touchpoints across partner facilities:
- Review new requests and confirm what’s needed for a clean, complete setup
- Keep communication moving through calls, email, and quick follow-ups
- Reprioritize to keep discharge timelines on track and patients informed when schedules shift
- Check consignment stock levels and ensure items are ready when needed
- Explain next steps to patients in plain language and answer questions
- Stay connected with internal teams so updates are documented and handoffs are smooth
Requirements
- High school diploma/GED and 1–3 months related experience (or equivalent)
- Basic computer skills; Brightree experience preferred
- Ability to learn insurance qualification criteria and communicate coverage
- Strong professionalism, organization, initiative, and customer service
Benefits
- Medical, Dental, and Vision coverage
- Life Insurance
- 401(k) plan
- Paid Time Off
- Competitive Salary