Hospital Lead Security Officer - Marlborough, MA

We help make your world a safer place. We are a trusted security provider committed to delivering professional, reliable, and responsive services. With a presence across multiple industries and communities, our mission is to protect people, property, and peace of mind.

About the role

A Lead Officer is responsible for overseeing daily security operations at assigned client sites. This includes supervising personnel, ensuring adherence to post orders, and maintaining a high standard of safety and professionalism. The role requires strong leadership, attention to detail, and a commitment to client satisfaction.

Responsibilities

• Team Leadership: Supervise Security Officers and Lead Officers, ensuring all duties are performed in accordance with post orders and company policies.
• Training & Development: Train new and existing staff, review post procedures, and ensure team readiness.
• Scheduling & Coverage: Coordinate shift coverage and ensure all posts are staffed appropriately.
• Client Relations: Serve as the primary point of contact for client representatives, addressing concerns and ensuring service excellence.
• Incident Management: Respond to emergencies, conduct investigations, and file detailed reports.
• Performance Management: Coach, discipline, and evaluate staff performance; document actions and escalate as needed.
• Patrolling & Inspections: Conduct regular site inspections and patrols to ensure safety and compliance.
• Administrative Support: Assist with payroll, personnel documentation, and report submissions.

Requirements

• High School Diploma or GED required.
• Minimum 2 years of security or supervisory experience (prior hospital experience preferred).
• Strong leadership, communication, and organizational skills.
• Ability to remain calm and professional in high-pressure situations.
• Proficient in intermediate computer use and report writing.
• Reliable transportation and communication.
• Experience onboarding and training new hires is a plus.

Schedule

Full-Time: Monday - Friday, 4:00PM - 12:00AM

Part-Time: Saturday/Sunday, 4:00PM - 12:00AM

Pay

$22.50/hr

Benefits

• Retirement plan
• Employer-provided medical and dental coverage
• Company-paid life insurance
• Voluntary life and disability insurance
• Employee assistance plan
• Securitas Saves discount program
• Paid holidays
• Paid time away from work (may be available either through a combination of vacation and sick time or under a PTO policy, depending on local requirements)
• Additionally, some populations may have the availability of accessing earned wages on a daily basis, prior to payday. Restrictions and fees may apply. Certain waiting periods may also apply.

Benefits may be different for union members.