Hospital & Lab Services Manager

About the role

The Hospital & Lab Services Manager oversees hospital-based laboratory services and manages contracts with hospitals such as Raritan Bay, Old Bridge, and Carrier Clinic. The role is based in Perth Amboy, NJ, Monday to Friday, 8:00 AM to 5:00 PM.

Responsibilities

• Develop and implement integration plans for hospital laboratory management services.
• Participate in the identification, design, and development of hospital laboratory management services.
• Manage and execute implementation plans for both internal and external customer (hospital client) contracting requirements.
• Interface with internal and external resources to ensure successful and timely completion of the lab management arrangement and contract success.
• Evaluate project effectiveness and outcomes, create documentation of newly created processes, and manage overall engagement.
• Directly responsible for Quest Diagnostics managers and staff at client locations, maintaining relationships and communications with hospital clients, sales, PLS Team, Regional operations, and functional partners.
• Ensure contracted service delivery meets high quality standards and contract terms.
• Coordinate with hospital clients to meet service level expectations and foster deeper lab management services.
• Lead or participate in internal meetings, client meetings, and cross-functional meetings.
• Develop and manage project plans, meeting documentation, and regional action items.
• Successfully transition lab management employees post-implementation to the Regional Hospital Service Manager and other functional leaders.
• Utilize effective management and influencing skills both internally and externally to ensure successful implementation of all services within scope.

Requirements

• 5 or more years of managerial experience in the laboratory industry, preferably with a generalist background.
• Prior managerial hospital experience, lean design/work-flow experience, and lab consolidation experience preferred.
• Project Management experience is preferred.
• Bachelor’s Degree in Medical Technology, Biology, or a related science.
• Master’s Degree in Business or Healthcare Administration is preferred.
• Formal Project Management training is preferred.

Skills

• Strong project management, organizational, and analytical skills.
• Strong interpersonal and presentation skills.
• Demonstrated management and leadership skills.
• Strong client interaction skills.
• Excellent verbal and written communication skills.
• Proficiency with key PC software (Word, Excel, PowerPoint).
• Results-oriented and capable of working independently in the field.
• Ability to manage multiple engagements concurrently.
• Ability to work in a very dynamic team environment.
• Considerable knowledge of general laboratory services and testing requirements.

Benefits

We offer a comprehensive benefits package including:

• Day 1 Medical, supplemental health, dental & vision for full-time employees who work 30+ hours.
• Best-in-class well-being programs.
• An annual, no-cost health assessment program.
• Blueprint for Wellness® mental health program.
• Vacation and Health/Flex Time.
• 6 holidays plus 1 "MyDay" off.
• FinFit financial coaching and services.
• 401(k) pre-tax and/or Roth IRA with company match up to 5% after 12 months of service.
• Employee stock purchase plan.
• Life and disability insurance, plus buy-up option.
• Flexible Spending Accounts.
• Annual incentive plans.
• Matching gifts program.
• Education assistance through MyQuest for Education.
• Career advancement opportunities.