Hospital Director of Quality and Risk

About the role

Join a leadership role driving quality, patient safety, and risk management in a specialized inpatient rehabilitation hospital where you'll lead performance improvement, regulatory excellence, and team collaboration with competitive pay.

Responsibilities

• Lead all quality, risk management, and patient safety initiatives including performance improvement activities
• Serve as the primary leader for State, Joint Commission, and CARF surveys, developing responses and action plans
• Manage patient experience and satisfaction processes, including NRC/Press Ganey surveys, handling complaints, and the grievance letter process
• Oversee regulatory compliance, conflict resolution, and risk management activities
• Work hands-on alongside facility staff, patients, and leaders to drive quality outcomes
• Supervise and support 1 Patient Assessment Standards Coordinator (PASC)
• Collaborate directly with the hospital CEO and Regional Director of Quality and Risk
• Implement LEAN/Six Sigma principles where applicable to enhance processes

Qualifications

• Minimum 2+ years in leadership roles with demonstrated stability (short tenures not preferred)
• Significant experience in Risk Management, Quality, and Patient Safety with primary responsibility for performance improvement and regulatory compliance
• Hands-on experience leading State, Joint Commission, or CARF surveys and creating action plans
• Experience with Patient Experience/Patient Satisfaction surveys (NRC or Press Ganey) and grievance processes
• Proven track record working onsite alongside clinical staff, patients, and facility leaders (corporate-only or remote-only backgrounds not suitable)
• Clinical licensure highly preferred but not required
• LEAN/Six Sigma training or certifications (Yellow/Green/Black Belt) strongly preferred

Benefits

• Competitive salary $112K–$127K + quarterly performance bonuses
• Comprehensive benefits including medical, dental, vision, PTO, holiday pay, and 401K available from day one
• Stock options for director-level and above starting day one
• Relocation assistance available for qualified non-local candidates