Director of Quality and Patient Safety

About the role

The Director of Quality and Patient Safety serves as the facility-based quality leader for Sentara Norfolk General Hospital, providing strategic oversight for quality outcomes, accreditation, regulatory readiness, patient safety, and performance improvement. This leader partners closely with hospital executives, medical staff, physician leaders, nursing leadership, Infection Prevention, and Risk Management to advance quality outcomes across a complex 525-bed Level I Trauma Center. The Director is responsible for quality improvement programs, event review and root cause analysis, medical staff peer review, accreditation support, and advancing organizational goals related to patient safety, quality performance, and CMS measures.

Responsibilities

• Provide strategic oversight for quality outcomes, accreditation, regulatory readiness, patient safety, and performance improvement.
• Partner with hospital executives, medical staff, physician leaders, nursing leadership, Infection Prevention, and Risk Management to advance quality outcomes.
• Oversee quality improvement programs, event review and root cause analysis, medical staff peer review, accreditation support.
• Advance organizational goals related to patient safety, quality performance, and CMS measures.

Requirements

• Education: Bachelor's Degree (required); Master’s Degree (preferred).
• Certification: Active Registered Nurse license in VA (required).
• Experience: Minimum of 5 years of leadership experience.
• Experience: Minimum of 5 years of clinical management and nursing leadership experience.
• Experience: 3 years hospital quality leadership experience strongly preferred.
• Experience leading quality improvement, accreditation, regulatory readiness, and patient safety initiatives.
• Experience with quality event review, root cause analysis, peer review, and performance improvement programs.
• Knowledge of CMS requirements, quality reporting, and healthcare regulatory standards.
• Demonstrated ability to build relationships with physicians, nursing leaders, executives, and multidisciplinary teams.
• Experience leading, mentoring, and developing quality professionals.

Benefits

• Medical, dental, vision plans.
• Adoption, fertility and surrogacy reimbursement up to $10,000.
• Paid time off and sick leave.
• Paid parental & family caregiver leave.
• Emergency backup care.
• Long‑term, short‑term disability, and critical illness plans.
• Life insurance.
• 401(k)/403(b) with employer match.
• Tuition assistance – $5,250/year and discounted educational opportunities through Guild Education.
• Student debt pay down – $10,000.
• Pet insurance.
• Legal resources plan.
• Opportunity to earn an annual discretionary bonus when eligibility criteria are met.

Pay

Base pay range for full‑time employment: $146,702.40 – $228,966.40 annually. Additional compensation may be available (shift differentials, standby/on‑call pay, shift premiums, extra‑shift incentives, bonus opportunities). Compensation within the range may vary based on qualifications, experience, location, market conditions, and business needs. Note: If an annual salary is posted, it is based on a full‑time colleague working 2,080 hours annually.

Schedule

Work shift: First (days).