Director, Quality & Patient Safety

About the Role

The Director, Quality & Patient Safety provides strategic leadership for RadPod’s Quality Management Program. This role oversees clinical quality, patient safety, accreditation, regulatory compliance, and continuous performance improvement. Serving in a dyad partnership with the Chief Quality Officer, the Director collaborates with physicians, Product, Engineering, Operations, and client healthcare organizations to promote a culture of quality, innovation, and patient safety. This remote position reports to the Chief Operating Officer and requires approximately 20% travel.

Responsibilities

• Develop and oversee the Quality & Patient Safety Program across clinical services and healthcare technology
• Partner with the Chief Quality Officer to establish and execute RadPod’s quality strategy
• Lead quality improvement initiatives that promote clinical excellence, patient safety, and operational performance
• Review radiology-related near misses, adverse events, and sentinel events involving company physicians or technology
• Lead Root Cause Analyses (RCAs), corrective action plans, and follow-up monitoring
• Oversee physician quality metrics, peer review, discrepancy management, turnaround times, and communication of critical findings
• Collaborate with Product and Engineering to identify and mitigate technology-related risks that may impact patient care
• Direct accreditation, regulatory compliance, licensing, and organizational survey readiness
• Represent RadPod in MEC meetings with client hospitals and health systems, serving as the primary liaison
• Develop enterprise quality dashboards, scorecards, and performance metrics, and present results to executive leadership
• Promote a culture of continuous improvement, transparency, and accountability through education and collaboration
• Perform other related duties as assigned

Qualifications

• Minimum of three (3) years leading a quality and patient safety program supporting radiology, diagnostic imaging, teleradiology, or healthcare technology
• Strong knowledge of healthcare quality improvement and patient safety principles
• Understanding of radiology operations and imaging workflows
• Experience with accreditation, regulatory compliance, and licensing
• Experience leading quality improvement initiatives and Root Cause Analyses (RCAs)
• Experience collaborating with physicians, executive leadership, and healthcare organizations
• Excellent communication and presentation skills

Education

• Bachelor's degree in Nursing (BSN), Healthcare Administration, Public Health, or a related healthcare field
• Master of Business Administration (MBA), Master of Science in Nursing (MSN) or equivalent preferred

Preferred Licenses/Certifications

• Active Registered Nurse (RN) license
• Certified Professional in Healthcare Quality (CPHQ)
• Certified Professional in Patient Safety (CPPS)

Benefits

• Competitive salary
• Paid vacation, sick time, personal time and holidays
• Health, dental, and vision benefits, with employer HSA contribution
• Long-term, short-term, and life insurances
• 401(k) with company match & profit sharing
• Quarterly UberEats voucher
• Monthly Fringe benefits
• Education and professional development stipend