Hospital / Customer Service Technician

About the role

The Hospital/Customer Service Technician is responsible for equipment management tasks. These tasks will take place both in the district locations as well as hospital facilities, including: delivering equipment, accessories and disposables to patient rooms; delivering equipment to standby locations; picking up soiled equipment; cleaning, processing and testing equipment; providing InService to hospital staff on fleet equipment, conducting equipment tracking rounds throughout the patient rooms; and recording each activity by scanning equipment as it is completed, adhering to and executing on quality standards, maintaining a Visual Workplace Standardization, and other duties as assigned.

Responsibilities

• Delivering equipment, accessories and disposables to patient rooms
• Delivering equipment to standby locations
• Picking up soiled equipment
• Cleaning, processing and testing equipment
• Providing InService to hospital staff on fleet equipment
• Conducting equipment tracking rounds throughout the patient rooms
• Recording each activity by scanning equipment as it is completed
• Adhering to and executing on quality standards
• Maintaining a Visual Workplace Standardization

Requirements

• Valid Drivers License in good standing
• $16./hr + .50 shift diff

Qualifications

• 21 years of age or older
• High school diploma or equivalent
• Prior work experience in hospital setting or customer service required
• Basic computer skills
• Willing to work flexible hours, including evenings, weekends and holidays, as well as emergency off-hours as required
• Able to lift and/or push 75 pounds
• Able to stand and walk for long periods of time

Skills

• Quality orientation with a “get it right the first time” attitude
• Complies with patient privacy laws in all matters
• Maintains and projects confidence, enthusiasm and a professional image
• Flexible, coachable
• Demonstrates strong communication skills (listening, writing and speaking)
• Demonstrates team orientation and shows respect for others
• Proactive and self-motivated
• Organized; prioritizes to meet deadlines
• Operates with a proactive approach towards safety, health and quality in compliance with all company, governmental and customer policies and regulations
• Maintains a clean and safe work environment
• Customer-focused; willing to go above and beyond

Behavioral Skills

• Possesses quality orientation with a “get it right the first time” attitude
• Complies with patient privacy laws in all matters
• Maintains and projects confidence, enthusiasm and a professional image
• Flexible, coachable
• Demonstrates strong communication skills (listening, writing and speaking)
• Demonstrates team orientation and shows respect for others
• Proactive and self-motivated
• Organized; prioritizes to meet deadlines
• Operates with a proactive approach towards safety, health and quality in compliance with all company, governmental and customer policies and regulations
• Maintains a clean and safe work environment
• Customer-focused; willing to go above and beyond

Practical Skills

• Able to dialogue with clinical staff on the topics of equipment features, functionality, etc.
• Understands and uses effective conflict resolution skills, e.g., identifies and resolves service concerns, discrepancies and disagreements
• Safely and properly delivers equipment to patient rooms or standby locations in patient-ready condition with appropriate software, configuration, accessories and disposables
• Picks up, cleans and processes all soiled equipment, preparing it for “patient ready” use following all company and hospital protocols
• Conducts equipment tracking rounds using handheld scanners to capture equipment activities
• Runs reports as required by supervisor and monitors equipment levels
• Inspects, cleans and tests medical equipment for functionality, following approved written procedures
• Educates and engages customers at the time of delivery, detailing customers on the features and functionality of the equipment
• Completes all paperwork accurately and in a timely manner to ensure accurate documentation for billing and required regulatory compliance
• Completes safety inspections/preventative maintenance on equipment (when applicable)
• Documents all equipment incidents in occurrence with both company and customer policies
• Shares information with all team members to improve ability to service customers and define opportunities for the district team
• Assists with inventory management
• Resolves customer complaints and ensures customer satisfaction; provides all customer feedback to the supervisor in a timely manner
• Performs other assigned duties

Benefits

• Health insurance options for Medical, Dental & Vision plans
• Short- and Long-Term Disability plans
• Flexible Spending Accounts
• Health Savings Accounts
• Life Insurance Options
• Paid Time Off
• 401K Saving Plan with employer match
• Employee Discounts
• Tuition Reimbursement
• Daily Pay program
• Employee Assistance Program
• wellness programs

Company Information

• Equal Opportunity Employer
• Reasonable Accommodations for Qualified Individuals with Disabilities
• Offers a robust suite of benefits for regular, full-time, non-union employees
• Primary Job Location: Integris Baptist Medical Center
• Additional Locations: Not specified

Agiliti Policies

• Retaliation against individuals who make good faith reports of alleged violations of this policy or who cooperate in Agiliti’s investigation of such reports is strictly prohibited.
• Equal Employment Opportunity Policy
• Reasonable Accommodations Policy
• COVID-19 Vaccination Requirement
• Employee Assistance Program
• Wellness Programs