Hospital Communications Specialist, 11a-930p, Friday, Saturday, Sunday, Monday

Responsibilities

• Answer and routes calls efficiently to minimize wait time.
• Accurately locates the correct facility staff member or department and connects calls appropriately.
• Provides correct contact information dependent on time of day for each hospital provided service.
• Pages all personnel as authorized in department procedures.
• Does "Overhead paging" for specific facilities when required for emergency codes or STAT calls.
• Pages, verifies, follows up and records all emergency codes on appropriate slip.
• Makes sure the CODE BLUE indicator and all dedicated EMERGENCY CODE phone lines are monitored for all facilities.
• Activates MASS communications as requested by administration.
• Calls appropriate facility to verify the arrival of teams after each emergency.
• Documents log for each emergency appropriately depending on facility.
• Notifies security, and others requested staff members as needed for emergency codes.
• Reports any telephone repair problems to appropriate areas as directed in departmental procedures.
• Assist with long distance calls for authorized personal as appropriate, documents calls in appropriate log.
• Supplies pagers for staff as needed, communicates with pager vendor as needed for proper forwarding of services.
• Answer, communicate and provide information for all calls coming in via the TDD (telecommunications devise for the deaf).
• Follows correct departmental process and procedures for each facility.

Requirements

• Generally requires 3 to 5 years of related experience.
• High School diploma is required.
• Ability to analyze, organize and prioritize work accurately while meeting multiple deadlines.
• Ability to communicate effectively in both oral and written form.
• Ability to handle difficult and stressful situations with critical thinking and professional composure.
• Ability to understand and follow instructions.
• Ability to exercise sound and independent judgment.
• Knowledge and skill in use of job appropriate technology and software applications.

Qualifications

• Valid license or certification is required as needed, based on the job or specialty.

Skills

• Service Excellence
• CARE Values (Compassion, Accountability, Respect and Expertise)

Benefits

• Equal Opportunity Employer

Pay

N/A

Schedule

11a-930p, Friday, Saturday, Sunday, Monday