Hospital Coordinator

Key Responsibilities

• Knowledge and understanding of Central EMS Operations.
• Knowledge and understanding of the designated hospital system’s patient flow needs.
• Knowledge of the Central EMS CAD and Statcall (if applicable).
• Capture and document ETAs in Cad and Statcall (if applicable) and other systems.
• Communicate ETA updates to customers.
• Review trip history and internal notes to identify delays or recurring issues.
• Maintain accurate and timestamped documentation in CAD, Statcall (if applicable) and manual tracking systems.
• Escalate recurring issues such as missed ETAs or incomplete trip documentation.
• Support problem-solving efforts for transport-related issues.
• Maintain high levels of customer service across all interactions.
• Ensure compliance with HIPAA, company policies, and confidentiality standards.
• Report documentation or compliance concerns to leadership.
• Perform additional duties as assigned.

Physical Requirements

• Prolonged periods of sitting.
• Ability to remain at workstation for extended durations.
• Frequent use of computer systems and communication tools.

CORE COMPETENCIES

• Attention to Detail.
• Organizational Skills.
• Customer Service Orientation.
• Problem-Solving Skills.
• Communication Skills.
• Adaptability to Shift Work.
• Commitment to Patient Safety and Compliance.

Qualifications

• Minimum 2 years of customer service experience (healthcare preferred).
• Training and/or education in customer service or healthcare services.
• Strong verbal and written communication skills.
• Proficiency in Microsoft Office (Word, Excel, Outlook).
• Dispatcher or call-taking experience preferred but not required.