Hospital Collection Specialist - Monthly Bonus (Days)

About the role

Your Work Matters
How will you make a difference?
Are you an experienced and detail-oriented Patient Access Specialist ready to take on a pivotal role in verifying benefits and eligibility for admissions?
Join our team at Lake Behavioral Hospital and make a meaningful impact in patient financial services!

Responsibilities

• Verify benefits and eligibility on all admission inquiries
• Prepare admission folders
• Collect co-pays/deductibles from patients
• Assist with establishing payment plans and coordinating financial arrangements with collection personnel
• Collaborate with utilization review and discharge planning to limit the risk of non-payment
• Provide ongoing patient benefit information and participate in patient discharge procedures
• Maintain proficiency in navigating managed care contracts, government intermediaries, and up-to-date regulatory requirements for prompt reimbursement
• Prioritize and efficiently manage time
• Manage computer systems proficiently, with a strong focus on Microsoft Office applications, particularly Excel
• Show attention to detail with basic mathematical and analytical skills to resolve financial issues
• Show positive demeanor and strong verbal and written communication skills
• Show professional appearance and approach
• Show strong communication skills and professional demeanor
• Show effective time management skills to handle multiple priorities in a fast-paced environment
• Show self-starter qualities with a high degree of drive, initiative, forward-thinking, and follow-through

Requirements

• High School Graduate (or equivalent) required; college degree preferred
• Minimum of 1 year experience in a hospital business office setting, ideally within psychiatric services
• Familiarity with insurance coverage plans, copayments, and deductibles is essential
• Working knowledge of managed care, commercial, and government insurance plans
• MedHost experience is preferred but not required
• Basic knowledge of public assistance programs and required financial forms
• Proficiency in Microsoft Office applications, with a strong focus on Excel
• Detail-oriented with basic mathematical and analytical skills to resolve financial issues
• Positive demeanor and strong verbal and written communication skills
• Professional appearance and approach
• Strong communication skills and professional demeanor
• Effective time management skills to handle multiple priorities in a fast-paced environment
• Self-starter with a high degree of drive, initiative, forward-thinking, and follow-through

Qualifications

• Education: High School Graduate (or equivalent) required; college degree preferred.

Skills

• Insurance verification and eligibility
• Third-party payor rules and regulations
• Reading and understanding EOBs
• Preparing admission folders
• Collecting co-pays/deductibles
• Establishing payment plans
• Collaborating with utilization review and discharge planning
• Providing ongoing patient benefit information
• Participating in patient discharge procedures
• Navigating managed care contracts, government intermediaries, and regulatory requirements
• Time management
• Microsoft Office applications, particularly Excel
• Attention to detail with basic mathematical and analytical skills
• Positive demeanor and strong verbal and written communication skills
• Professional appearance and approach
• Effective time management skills
• Self-starter qualities

Benefits

• 401(k) + matching
• Health insurance
• Vision insurance
• Dental insurance
• 100% company-paid long-term disability insurance
• Paid time off
• Paid holidays
• Cafeteria on site + discounted meals
• Employee engagement events
• Employee assistance program
• Employee recognition program
• Free parking

Pay

The expected compensation range is $20.00 - $25.00 hourly, plus a monthly bonus opportunity.

Schedule

Hours: Monday - Friday 7am-3:30pm