Hospital Care Coordinator
About the role
SuperCare Health is a comprehensive, post-acute care, respiratory services company, focused on managing high-risk respiratory patients in their homes. Today, SuperCare Health manages millions of lives annually, with a growing team of more than 400 members, and has one of the highest-rated satisfaction scores from both our customers and patients. Our goal is to be the most trusted and preferred resource to manage high-risk, post-acute respiratory patients through our high-touch clinical team and high-tech, innovative solutions. Our end-to-end care solutions, from the hospital to the home, close gaps in care, reduce costs of care and improve outcomes. Our in-home services include ventilation, oxygen, CPAP/BiPAP, enteral nutrition, pharmacy services, and an expanding population health program.
Essential Duties
- Serve as the primary point of contact between SuperCare Health and hospital personnel for coordination of ordered equipment.
- Ensure all required documentation and physician orders are received, complete, and accurate and patient eligibility is verified prior to engaging with patient or authorized family member/care giver.
- Cook up delivery of equipment to hospital rooms or patient homes in collaboration with internal teams and in a manner that avoids duplication or conflict with other providers involved in the patient’s care.
- Maintain accurate records of referrals, orders, and communications.
- Provide status updates to hospital staff regarding equipment delivery timelines.
- Maintain inventory levels in assigned hospital convenience closets.
- Collaborate with Customer Care and Dispatch teams as needed to ensure efficient service delivery.
- Attend all department meetings and training sessions as scheduled.
- Maintain clear separation from hospital staff roles and responsibilities; employee acts solely on behalf of SuperCare Health and not the facility.
- Perform all other duties as assigned by department leadership.
Compliance and Regulatory Requirements
- Strictly adhere to all applicable federal and state laws, including but not limited to the Anti-Kickback Statute (AKS), Stark Law, and False Claims Act (FCA).
- Do not engage in any activity that could be interpreted as offering or providing remuneration, inducements, or incentives in exchange for patient referrals.
- No sales, marketing, or referral-generation activities are permitted as part of this role.
- Employee compensation shall not be based on, tied to, or influenced by the volume or value of referrals or business generated.
- This role is not subject to quotas, commissions, or performance metrics based on referral generation or revenue.
- Interactions with healthcare providers must remain strictly informational and operational, without attempting to influence referral decisions.
- Report any suspected compliance concerns immediately.
- Present all patients with their right to freely choose a DME supplier and document such choice prior to coordinating services.
Physical Demands
- Fast-paced healthcare facilities with emphasis on coordination and compliance.
- Requires managing multiple discharges and tight deadlines.
- High-level communication with healthcare professionals
Work Environment
- Fast-paced healthcare facilities with emphasis on coordination and compliance.
- Requires managing multiple discharges and tight deadlines.
- High-level communication with healthcare professionals
Work Experience Requirements
- Experience in medical supply, HME, or healthcare industry.
- Knowledge of medical terminology and documentation.
- Strong customer service and coordination skills.
- Able to multitask and meet deadlines.
- Strong organizational skills and attention to detail.
Benefits
- Medical
- Dental
- Vision
- Flexible Savings Account
- 401K
- Voluntary Life Insurance
- Observed Holidays: New Year's Day, Memorial Day, July 4th, Labor Day, Thanksgiving Day, Christmas Day.
Perks
- Paid Training
- Paid Time Off
- Sick Time
- Remote Work Opportunity
- Growth Opportunities
- Employee Referral Reward Program
- Employee Discount Program
What SuperCare Health is About
SuperCare Health is a comprehensive, post-acute care, respiratory services company, focused on managing high-risk respiratory patients in their homes. Today, SuperCare Health manages millions of lives annually, with a growing team of more than 400 members, and has one of the highest-rated satisfaction scores from both our customers and patients. Our goal is to be the most trusted and preferred resource to manage high-risk, post-acute respiratory patients through our high-touch clinical team and high-tech, innovative solutions. Our end-to-end care solutions, from the hospital to the home, close gaps in care, reduce costs of care and improve outcomes. Our in-home services include ventilation, oxygen, CPAP/BiPAP, enteral nutrition, pharmacy services, and an expanding population health program. We are uniquely structured to be a responsive and agile community provider, yet we also possess the stability and effectiveness of a large enterprise. As a thriving business, our chief focus is on what really matters: reducing hospital re-admissions, optimizing outcomes and improving the lives of patients with chronic care diseases, every day.
Connect With Us!
- Company Website
- Company Business Hours: 8:30 AM – 5:30 PM PST