Hospital Administrator - Seattle / Tacoma, Washington

Client Care & Experience

• Welcome and check in clients with warmth and professionalism.
• Build trust and provide reassurance for pet parents, especially during emotional or stressful visits.
• Guide clients through their visit, including rooming, consultations, and checkout.
• Communicate clearly about processes, services, timelines, and costs to promote transparency and confidence.
• Send SMS updates and coordinate scheduling to keep visits running smoothly.
• Support seamless communication between in-person care and digital services.
• Maintain a clean, welcoming, and professional client-facing space.
• Communicate with referring veterinary partners and ensure medical records are shared promptly to support continuity of care.

Hospital Management & Leadership

• Foster a compassionate, accountable, and collaborative hospital culture.
• Oversee hospital operations, efficiency, and financial performance, including daily metrics such as revenue, labor costs, and average invoice.
• Recruit, onboard, train, and mentor hospital staff.
• Manage staff scheduling, including support team schedules and assistance with doctor scheduling.
• Provide ongoing performance management, feedback, recognition, and formal evaluations.
• Handle hospital payroll, inventory management, and accounts payable/receivable.
• Manage facilities and equipment maintenance.
• Ensure compliance with OSHA, DEA, and other regulatory agencies, as well as state, federal, and local employment laws.
• Build strong relationships with local veterinarians and represent the practice at community events.

About the Role

We’re looking for a Hospital Manager to oversee the day-to-day operations of our veterinary hospital while ensuring every pet owner feels welcomed, informed, and supported.

What We’re Looking For

• Previous veterinary experience required.
• High school diploma or equivalent required; bachelor’s degree in Management, Communication, Business Administration, or a related field preferred.
• 3–5 years of management experience in customer service, healthcare, hospitality, or a veterinary setting.
• Experience in client service or veterinary client relations strongly preferred.
• A compassionate, emotionally intelligent leader who remains calm and resilient in a fast-paced environment.
• Excellent verbal and written communication skills with a client-centered approach.
• Strong organizational and multitasking abilities.
• Familiarity with practice management systems, payment processing, and digital communication tools.
• Ability to collaborate effectively while maintaining confidentiality and professionalism.

Working Environment

• Primarily based in a veterinary clinic with frequent client and team interaction.
• Requires standing, walking, and computer/phone use throughout the day.
• May include flexible scheduling, evenings, or weekends depending on hospital hours.
• Emotional resilience is important when supporting clients during sensitive situations.

About Lakefield Veterinary Group

We believe exceptional veterinary care starts with exceptional people. We partner with hospitals across the country to preserve what makes each practice special - its people, culture, and connection to community - while providing the operational support and resources that allow teams to thrive.

Our Values

• Respect
• Learning
• Do the Right Thing
• Wow Service
• Fun

Equal Employment Opportunity

We are committed to creating an inclusive environment for all team members and applicants.

Compensation Range

$80,000 - $90,000 USD

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