Hospital Administrator - PawDoc Urgent Care

About the role

PawDoc Urgent Care is seeking a Hospital Manager to lead the day-to-day operations and enhance the client experience. This role combines hospitality, client communication, and hospital management to create a seamless and supportive environment.

Responsibilities

• Welcome and check in clients with warmth and professionalism.
• Build trust and provide reassurance for pet parents, especially during emotional or stressful visits.
• Guide clients through their visit, including rooming, consultations, and checkout.
• Communicate clearly about processes, services, timelines, and costs to promote transparency and confidence.
• Send SMS updates and coordinate scheduling to keep visits running smoothly.
• Maintain a clean, welcoming, and professional client-facing space.
• Communicate with referring veterinary partners and ensure medical records are shared promptly to support continuity of care.
• Foster a compassionate, accountable, and collaborative hospital culture.
• Oversee hospital operations, efficiency, and financial performance, including daily metrics such as revenue, labor costs, and average invoice.
• Recruit, onboard, train, and mentor hospital staff.
• Manage staff scheduling, including support team schedules and assistance with doctor scheduling.
• Provide ongoing performance management, feedback, recognition, and formal evaluations.
• Handle hospital payroll, inventory management, and accounts payable/receivable.
• Manage facilities and equipment maintenance.
• Ensure compliance with OSHA, DEA, and other regulatory agencies, as well as state, federal, and local employment laws.
• Build strong relationships with local veterinarians and represent the practice at community events.

Requirements

• A high school diploma or equivalent required.
• A bachelor’s degree in Management, Communication, Business Administration, or a related field preferred.
• 3–5 years of management experience in customer service, healthcare, hospitality, or a veterinary setting.
• Experience in client service or veterinary care strongly preferred.

Qualifications

• A compassionate, emotionally intelligent leader who remains calm and resilient in a fast-paced environment.
• Excellent verbal and written communication skills with a client-centered approach.
• Strong organizational and multitasking abilities.
• Familiarity with practice management systems, payment processing, and digital communication tools.
• Ability to collaborate effectively while maintaining confidentiality and professionalism.

Skills

• Exceptional client communication and care.
• Effective hospital management and leadership.
• Highly organized and detail-oriented.
• Proficient in practice management systems and digital communication tools.

Benefits

PawDoc offers a competitive benefits package, including health insurance, retirement savings options, and opportunities for professional development.

Pay

The salary range for this position is $60,000 - $80,000 annually, commensurate with experience.

Schedule

This role requires flexibility and may include evenings, weekends, and holidays as needed to meet hospital needs.