Hospice Triage RN - NOC shift

Location: Madison, WI | 0.7 FTE (28 hours/week)

Schedule

• NOC Shift | Monday-Friday | 4:00 AM - 12:30 PM
• Includes every other weekend rotation and 3 holidays per year

About the Role

Join Agrace, a nationally recognized nonprofit leader in hospice and palliative care. This is an opportunity for a skilled Clinical professional who values meaningful, patient-centered care to make a lasting impact.

Responsibilities

• Perform telephone triage and patient assessment (75% of time):
  • Respond to patient and family calls in a timely manner
  • Effectively triage patient/family needs via phone and assess the need for a home visit
  • Interact positively and effectively with patients, families, collaborating agencies, and healthcare providers, focusing on excellent customer service
  • Utilize data collected from patients, families, and interdisciplinary team members
  • Apply knowledge of uncomplicated grief and the dying process in assessments and interventions
  • Articulate, identify, and report signs and symptoms of client abuse, neglect, suicide ideation, or violence
  • Assess the need for individualized patient and family education
• Develop and document effective acute care planning (20% of time):
  • Assess pain on an ongoing basis
  • Collaborate with patients, physicians, and interdisciplinary team members
  • Use pain management skills to aggressively intervene during a pain crisis
• Miscellaneous (5% of time):
  • Participate in mandatory educational requirements
  • Precept new staff

Requirements

• ADN required; BSN preferred
• Current, unrestricted Registered Nursing License in the state of employment
• One year of nursing experience preferred
• Must be at least 18 years of age
• Ability to develop, maintain, and apply knowledge of hospice and end-of-life processes
• Ability to maintain professional boundaries with patients, families, and co-workers
• Ability to create and follow plans of care, and patient, family, and clinical staff directions
• Basic Microsoft Office skills
• Intermediate electronic health records skills; Epic preferred
• Ability to work effectively and cooperatively with others
• Strong verbal and written communication skills
• Flexibility in time and task to meet organizational needs
• Ability to maintain confidentiality regarding patients, families, caregivers, staff, donors, and organizational intellectual property
• Ability to use proper body mechanics, safe patient handling, and standard precautions

Benefits

• Competitive pay with free parking or competitive pay with mileage reimbursement
• Health, dental, and vision insurance for employees working 28+ hours per week (0.7 FTE +)
• Retirement plans with employer matching
• Generous Paid Time Off (PTO) and holiday paid time off
• Comprehensive onboarding, mentorship, and career development

About Agrace

For more than 45 years, Agrace has been an innovator and leader in caring for patients and their families, as well as educating others about death, dying, and grief. As the largest hospice provider in Wisconsin, Agrace serves people across southern Wisconsin who are aging, seriously ill, or grieving. Agrace fosters a culture of belonging that celebrates uniqueness and leads to meaningful, empathetic connections.