Hospice Resource Manager (Baraboo)

About the role

Make a lasting impact with Agrace, a nationally recognized nonprofit leader in hospice and palliative care. If you are looking for a management role that helps support meaningful, patient‑centered care, this is your opportunity to make a difference!

Responsibilities

• Ensure delivery of high quality, consistent, efficient, and cost‑effective Agrace services by Resource staff.
• Manage appropriate staffing level and allocate services based on census and patient/caregiver needs.
• Make patient assignments to teams/care groups ensuring consistency of staff, when applicable, and maintaining established care group matrices.
• Audit documentation to find trends, implement continuous improvement processes and ensure compliance with state and federal regulation.
• Proactively work with team to address patient, caregiver, and safety concerns (patient or staff).
• Provide leadership support and guidance to 24/7 operations in on‑call capacity as needed.
• Monitor team performance ensuring continuous quality improvement and high levels of patient, family and partner satisfaction.
• Educate direct care staff in understanding, embracing, and applying responsibility in creating exceptional quality and service outcomes.
• Participate in Quality Assurance Performance Improvement (QAPI) workgroups and assist with QAPI initiatives.
• Address quality and/or safety concerns including those entered into agency Incident Management System.
• Review staff productivity and create action‑plan for addressing issues and needs.
• Ensure team follows established requisition for expenditures, following formularies, protocols, and standards both for visit assignments and related vs. unrelated products and services.
• Participate in recruitment process and make hiring decisions for new team members.
• Supervise applicable homecare disciplines including monitoring supervisory visits ensuring they are completed, and successful completion of skill assessments/simulations.
• Coach staff to work within established discipline guidelines and maintain boundaries.
• Ensure all team members complete all required competencies timely and successfully.
• Facilitate performance management communication for Resource team (i.e., warnings, performance improvement plans, etc.).
• Assess educational needs of team and facilitate their development and knowledge into practice.
• Work with preceptors to evaluate readiness of new staff to work independently.
• Promote culture of learning, recognize concerns, resolve fears, and motivate the team for engagement.
• Participate in internal work groups, meetings and committees relative to position responsibilities.
• Escalate need for staff education and/or resources to address gaps in care or knowledge deficits.
• Ensure compliance with Agrace policies and protocols, state, federal, and other regulations.