Hospice Patient Services Coordinator

About the role

VIA Health Partners is an industry leader and top-10 nationally ranked provider of end-of-life care. More importantly, we are proud to be a community-based, not-for-profit hospice & palliative care provider. We have deep community roots, with decades of experience serving ALL patients’ and families’ needs regardless of their ability to pay or their medical complexity. We are a people-first organization whose funds go to serve our mission. Due to our significant growth, we are looking for amazing new staff who share these same values.

Responsibilities

The Patient Services Coordinator is responsible for scheduling visits for field staff, assisting with the coordination of patient care, medical records and new processing referrals in the branch office. Works under the direction of the Business Office Manager to ensure the proper utilization of clinical resources to maximize care quality and staff efficiency. Responsible for scheduling and communicating with field staff, patients, and Business Office Manager regarding scheduling of patient services.

• Initiates initial contacts with patients and families to introduce the palliative medicine team and to answer questions about services, if working in Medical Services.
• Obtains verbal consent to schedule initial Nurse practitioners (NP) visit, if working in Medical Services.
• Assists with back-office tasks in Homecare Homebase (HCHB) including moving patient from pending to current and ensuring correct service location.
• Ensures patient visits are scheduled and performed timely.
• Prepares weekly clinician schedules, such as Face to Face visits. Reviews clinician schedules daily or more frequently as needed to determine capacity opportunities and ensure productivity standards are being met.
• Ensures clinicians are assigned and scheduled in the most efficient geography, maximizing clinician efficiency, utilizing the lowest possible discipline, matching skill with required care, and optimizing clinician capacity.
• Processes new referrals to the branch office and assists in scheduling of admission visits.
• Ensure missed visits are scheduled by the end of the current week or referred to the Clinical Team Manager for resolution.
• Works collaboratively with field clinicians to ensure all patient visits are scheduled and completed as ordered within the plan of care.
• Manages calls from patients and field staff related to scheduling issues. Refers clinical and performance related issues to the Business Office Manager.
• Monitors hospitalized patients, communicates, and ensures the team follows up as necessary.
• Completes requested schedules ensuring all orders and services (e.g., lab draw, supervisory visits, add-on visits or disciplines, etc.) are included as required.
• Supports branch operations and works collaboratively to ensure timely communication with patients, clinicians, referral sources, and other office staff.
• Maintains medical records, obtains supplemental record and processes document attachment.
• Runs all applicable reports and responds to workflow taking appropriate actions.
• Assists with internal or external transfer of patients between branches and or services.
• May perform other duties as required

Qualifications

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Associate degree in required field.
• Minimum