Hospice Patient Care Coordinator

Overview Coordinate Care. Support Compassion. Empower Hospice Teams. We are seeking a Patient Care Coordinator – Non-Clinical to support daily hospice operations at our local office. In this key administrative role, you will coordinate visit scheduling, manage referrals, facilitate interdisciplinary team meetings, and ensure smooth communication across clinical and operational teams. Your contributions will help deliver timely, coordinated, and compassionate care to hospice patients and their families. As a Patient Care Coordinator, You Will Administer day-to-day operations for assigned hospice programs and sitesSchedule visits requested by Registered Nurses, Social Workers, and Chaplains at the start of benefit periodsManage rescheduled, declined, missed, and reassigned visit requests, ensuring timely visit completionPrepare for and facilitate interdisciplinary team (IDT) meetings, including documentation and note-takingGather and input complete referral information into hospice systems promptlyCoordinate durable medical equipment (DME) pickups and notify appropriate staff upon patient discharge or deathVerify Medicare eligibility and obtain required authorizations and reauthorizationsProcess patient transfers by obtaining necessary paperwork from previous agenciesRespond to phone referrals and inquiries in a professional and compassionate mannerVerify commercial insurance and ensure accurate patient benefit periods and events in systemAdd new physicians and facilities to the system as neededAdminister satisfaction surveys and support compliance with company policies and trainingMaintain adherence to managed care principles, hospice regulations, and company values About You Qualifications – What you’ll bring: High School Diploma or GED required3–5 years administrative experience, with at least 1 year in healthcare or hospice preferredKnowledge of hospice concepts and terminally ill patient careAbility to manage multiple tasks with professionalism and composureStrong communication and organizational skillsProficient with office equipment and technology (computer, tablet, EMR systems)Comfortable working in a fast-paced, team-oriented environment Preferred Experience (Not Required) Previous experience in hospice, home health, or medical office administrationFamiliarity with Medicare eligibility and insurance verification processesEMR (Electronic Medical Record) proficiencyCompassionate and respectful demeanor when communicating with familiesStrong attention to detail and commitment to quality documentation We Offer Benefits For All Associates (Full-Time, Part-Time & Per Diem) Competitive Pay401(k) with Company MatchCareer Advancement OpportunitiesNational & Local Recognition ProgramsTeammate Assistance Fund Additional Full-Time Benefits Medical, Dental, Vision InsuranceMileage Reimbursement or Fleet Vehicle ProgramGenerous Paid Time Off + 7 Paid HolidaysWellness Programs (Telemedicine, Diabetes Management, Joint & Spine Concierge Care)Education Support & Tuition Assistance (ASN to BSN, BSN to MSN)Free Continuing Education Units (CEUs)Company-paid Life & Long-Term Disability InsuranceVoluntary Benefits (Pet, Critical Illness, Accident, LTC) Ready to Join a Team That Cares? Apply today and become part of a team that supports patients and families with compassion—in the moments that matter most. Legalese This is a safety-sensitive positionEmployee must meet minimum requirements to be eligible for benefitsWhere applicable, employee must meet state specific requirementsWe are proud to be an EEO employerWe maintain a drug-free workplace ReqID: 2026-144552 Category: Branch Admin and Clerical Position Type: Full-Time Company: Gentiva Hospice