Hospice Community Liaison

Responsibilities

• Grows the census and represents the hospice program positively in the community.
• Attends and participates in relevant meetings and expos.
• Maintains ongoing contacts with social workers, discharge personnel, doctors' offices, nursing homes, and other referral personnel.
• Proactively seeks opportunities to meet with referral sources and builds positive relationships.
• Identifies and facilitates educational opportunities.
• Performs activities with contracted skilled nursing facilities, personal care homes, assisted living facilities, senior housing communities, senior centers, and the like.
• Develops and maintains positive relationships with key contractors, discharge planners, and other facilities.
• Provides attentive customer service.

Requirements

• 3+ years of leadership experience.
• 3+ years of marketing experience.
• Hospice preferred.
• Data-driven with the ability to manage and optimize marketing programs across channels.
• Excellent communication skills, both verbal and written.

Qualifications

• Highly data-driven with the ability to manage and optimize marketing programs across channels (e.g., paid search, social, email).
• Works successfully on cross-functional teams.
• Keeps accurate records of patient interactions and referrals.
• Maintains a complete, up-to-date record of targeted referral sources in territory in CRM.
• Responds to customer complaints in a timely manner.