Hospice Community Liaison

About the role

The Clinical Liaison develops relationships with healthcare professionals and the community, facilitates communication and coordination across the continuum of care, promotes the services provided by One Community Hospice & Palliative Care, and provides hospice education throughout the community.

Responsibilities

• Develop relationships throughout the community to increase awareness of hospice and promote utilization of GCH services.
• Create a comprehensive marketing plan for assigned territory that meets budgetary and growth expectations.
• Develop and maintain relationships with healthcare professionals and/or organizations to facilitate patient access to hospice services.
• Organize call schedule for assigned territory and provide weekly report to the Community Relations Director of results-oriented goal attainment.
• Establish and develop a networking plan to promote hospice services and create concentric circles of influence in the GCH healthcare community.
• Communicate and collaborate with clinical team members to facilitate admissions to hospice services.
• Admit new patients and assist with routine RN overflow visits as assigned.
• Ensure positive referral to admission outcomes for patients, families, and referral services.
• Establish regular communication with current referral sources to maintain and develop relationships.
• Develop and maintain a database for community and professional contacts.
• Represent the organization in community events, increasing awareness of GCH services.
• Demonstrate regular and consistent attendance.
• Ensure the hospice program maintains compliance with all federal and state regulatory and licensure requirements in the promotion of GCH services.
• Comply with all provisions of the Health Insurance Portability and Accountability Act (HIPAA).
• Adhere to the provisions of GCH's ethical standards, guidelines, and corporate compliance plan.
• Model and exemplify the highest ethical standards in all activities and interactions as a member of the GCH leadership team.
• Perform other duties as assigned.

Qualifications

• A four-year degree in healthcare, business, psychosocial, or hospice-related field (preferred) with an active MO RN license (required).
• At least one year of experience in marketing healthcare services and/or products.
• Previous experience with hospice, home health, acute care, or other post-acute care preferred.
• Strong communication skills.
• Ability to generate new community/referral source leads.
• Internally motivated self-starter able to self-manage at times and lead others through modeling a neighborly, consistent approach toward the entire healthcare community.
• Ability to communicate verbally and in writing to collaborate with the interdisciplinary group and GCH healthcare partners.
• Demonstrated commitment to the hospice philosophy of care.
• Possess and provide a valid driver’s license and auto insurance.