HOPKINS USA MED CONCIERGE

About the role

The Johns Hopkins Health System Corporation (JHHS) is a not-for-profit organization dedicated to providing the highest quality patient health care in the treatment and prevention of human illness. Read more here!

Responsibilities

• Coordinate care for VIP patients referred by the President’s Office, the Fund for Johns Hopkins Medicine, the Board of Trustees, and other speciality departments.
• Curate and schedule multiple appointments for out of state patients during the time they are in the Baltimore/DC area.
• Manage the entire process including follow-up calls, emails, and all logistics.
• Aid the patient or representative in the collection of demographic information, pertinent medical records, and copy of insurance cards.
• Coordinate one to multiple appointments in a concise time frame, prioritizing the most critical appointment.
• Provide recommendations for accommodations in the area.
• Aid Johns Hopkins USA with all other tasks as needed.

Requirements

• A high school diploma
• 2+ years’ experience in a healthcare and/or multinational business setting with a strong focus on customer service

Qualifications

• Advanced interpersonal skills, including the ability to cope with a demanding clientele and the ability to defuse situations of high emotion or conflict.
• Advanced organizational skills, including the ability to prioritize multiple activities and follow them to completion.
• Ability to multitask, while proving exceptional customer service.
• Comfortable with learning and understanding new technologies.

Skills

• Experience in a call center environment
• Experience scheduling patient appointments for multiple specialities

Benefits

• Medical, Dental, and Vision Insurance
• Retail Savings Plan with employer contribution
• Generous Paid Time Off & Paid Holidays
• Employee and Dependent Tuition Assistance benefits
• Health and wellness programs

Pay

Salary Range: Minimum 18.87/hour - Maximum 31.15/hour. Compensation will be commensurate with equity and experience for roles of similar scope and responsibility. In cases where the range is displayed as a $0 amount, salary discussions will occur during candidate screening calls, before any subsequent compensation discussion is held between the candidate and any hiring authority. The Hospital reserves the right to modify employee schedules as needed.