HOPE Case Manager

About the role

The Health, Outreach, Prevention, and Education (HOPE) Case Manager plays a vital role in empowering individuals to achieve optimal health and well-being through community-based support services. This position is responsible for conducting intake assessments, developing personalized care plans, making referrals, re-evaluating progress, and coordinating discharge planning for individuals enrolled in HOPE Services. With a strengths-based, client-centered approach, the HOPE Case Manager ensures services are delivered with compassion and effectiveness, helping clients navigate barriers to care and access critical resources. Additionally, this role involves program implementation, evaluation, and compliance with funder requirements while fostering strong partnerships with key stakeholders to enhance community impact. This position supports individuals across multiple counties, and work hours may be contingent upon grant funding.

Responsibilities

• Conduct intake assessments for individuals enrolled in HOPE Services.
• Develop personalized care plans tailored to client needs.
• Make referrals to appropriate community resources and services.
• Re-evaluate client progress and adjust care plans as needed.
• Coordinate discharge planning for clients.
• Implement, evaluate, and ensure compliance with program and funder requirements.
• Foster partnerships with key stakeholders to enhance community impact.
• Occasionally work evenings and weekends as required.
• Respond appropriately and effectively in crisis situations using good judgment and following Aspire protocols.

Requirements

• Bachelor’s Degree in a Human Services related field from a college/university accredited by the US Department of Education required. Equivalent HIV-related work experience may be considered with approval from the funding source.
• One (1) year of experience in case management, client management, or approved work experience from the funding source.
• Must have knowledge of and ability to relate to community resources.
• Basic knowledge of HIV, Hepatitis C, and Harm Reduction Principles highly preferred.
• Knowledge and understanding of Indiana Medicaid, HIP 2.0, and Marketplace coverage highly preferred.
• May be required to obtain and maintain Outreach Testing certification, OraSure®/OraQuick®, or other approved testing technology certification within 90 days of hire date.
• Deep personal commitment to the Mission, Vision, and Values of Aspire Indiana Health.
• Strong ability to maintain strict confidentiality and handle highly confidential information with professionalism.
• Must be able to work independently as well as collaboratively within a team setting.
• Must exhibit ability to work with the targeted population and possess knowledge of community resources.
• Must be detail-oriented, have excellent organizational skills, and be flexible.
• Ability to work well under pressure in a fast-paced, time-sensitive environment with shifting priorities and multiple deadlines.
• Must possess/maintain a valid driver's license, current automobile insurance, and a driving record that meets the organization’s guidelines and requirements.
• Must have reliable transportation to transport self/others and to attend trainings and/or meetings.

Benefits

• Group Medical (PPO and HSA Plans)
• Affordable visits, labs, and prescriptions through Aspire Indiana Health clinics
• Health Savings Account
• Group Dental and Vision Plans
• Prescription coverage, including low copays on all covered medications through select pharmacy locations
• Employee Wellness Program
• Group Life, AD&D Insurance
• Long Term Disability
• Short Term Disability
• Paid-Time Off (PTO)
• Paid Holidays
• Paid Bereavement
• Retirement Plan with generous employer match - Up to 6% match
• Employee Referral Bonus Program
• Your Money Line Financial Wellness Program

Eligibility dependent on full-time or part-time status. Not all benefits are offered to part-time or temporary employees.

Drug screen, TB test, and extensive background checks (including Criminal History, Sex Offender Registry Search, State Central Registry Check, Education Verification, and Professional References) are required of all Aspire employees. All individuals who join Aspire are strongly encouraged to have a flu shot and be fully vaccinated against COVID-19 prior to joining Aspire to further protect our staff and the patients we serve.